Conceptualizing Tourist Journey: Qualitative Analysis of Tourist Experiences on TripAdvisor

Soltani-Nejad, Nima; Rastegar, Raymond; Shahriari-Mehr, Goshtasb; Taheri-Azad, Fatemeh

doi:10.1080/1528008x.2022.2124575

Cited by 9 publications

(4 citation statements)

References 77 publications

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“…This information is paramount, as knowing where to visit and what to see in a specific period at the age of rapid climatic change has been a challenge for tourists, destination managers and travel agents. This is evidenced by the increasing urge of tourists to visit social media to learn about individual attractions before visiting destinations (Martins & Martins, 2022; Soltani‐Nejad et al, 2022; Yoo et al, 2016). As a result, tourism planning relies heavily on attractions posted by tourists on TripAdvisor and Flickr.…”

Section: Discussionmentioning

confidence: 99%

Eco‐parcel: An approach to identify and describe attractions to support adapting nature‐based tourism destinations to climate‐change impacts

Kilungu,

Munishi

2023

Afr J Ecol

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Informing climate‐change adaptation measures for nature‐based tourism destinations is contingent on understanding how individual attractions respond to the impact of climate change. There is, however, no evidence of the existence of specific approaches for linking individual attractions to climate change. The eco‐parcel approach is therefore devised to address the gap. The approach follows three simple steps: (1) identifying and defining individual tourist attractions (2) describing and creating a link between individual attractions and their supporting ecosystems using land cover as a proxy; (3) assessing the importance of discrete landscape patches (eco‐parcels) for tourism. The three steps employ literature reviews, tourists' preference surveys and GIS data collection techniques. The operationalisation of the approach in Tanzanian Serengeti and Kilimanjaro National parks case studies shows that the approach is capable of establishing a list of attractions that a destination has and creating spatial–temporal links between attractions and their supporting ecosystems. In conclusion, the eco‐parcel approach allows accurate assessment of the likely losses or gains of individual attractions in the event of climate change, providing information on destination‐specific climate adaptation strategies and, thus, a useful tool for adapting NBT to climate‐change impacts.

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Section: Discussionmentioning

confidence: 99%

Eco‐parcel: An approach to identify and describe attractions to support adapting nature‐based tourism destinations to climate‐change impacts

Kilungu,

Munishi

2023

Afr J Ecol

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“…Interaction with a physical environment and people (e.g., employees and customers) is important in shaping customer experience (Soltani‐Nejad et al, 2022; Zarezadeh et al, 2022). In the service industry, customer experience includes physical setting (place to create customer experience) and human interaction (contact with employees and other customers) dimensions (Liu et al, 2021; Walls, 2013).…”

Section: Literature Review and Hypotheses Developmentmentioning

confidence: 99%

Understanding the sense‐making process of visitor experience in the integrated resort setting: Investigating the role of experience‐centric attributes

Ke-fang

et al. 2023

Journal of Tourism Research

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Almost all existing customer experience research has been based on the stimulus‐organism‐response (S‐O‐R) paradigm or the interaction‐based perspective, and very few on the sensemaking theoretical perspective. This study aims to address this gap by developing and testing an integrated conceptual model of customer experience creation based on the sensemaking theory. Focusing on the case of six luxury integrated resorts in Macao, the findings indicate that experience‐centric attributes significantly affect self‐image congruity and sense of place respectively, which in turn are positively and significantly related to subjective well‐being. In addition, both self‐image congruity and sense of place play a mediating role between customer‐centric experience and subjective well‐being.

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“…The constructive role of PAs in fostering regional development is readily discernible through a multitude of benchmarking collaborations and partnerships. Resolving the prevailing conflicts among key stakeholders who have an impact on the development and management of PAs poses a significant hurdle to their progress in many countries [15,16]. To enhance collaboration among stakeholders and effectively manage PAs, it is crucial to establish partnerships based on the pursuit of common objectives.…”

Section: Theoretical Frameworkmentioning

confidence: 99%

Strategies to Manage Ecotourism Sustainably: Insights from a SWOT-ANP Analysis and IUCN Guidelines

et al. 2023

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Protected areas are prime areas for ecotourism development, attracting large numbers of visitors to an abundance of ecologically significant and often sensitive flora and fauna. The current study identified adverse impacts of ecotourism in four prominent tourist hotspots in Iran, namely Lar National Park, Jajrud Protected Area with Sustainable Use of Natural Resources, Tangeh Vashi National Natural Monument, and Kavdeh Wildlife Refuge. Impacts were compared against the IUCN guidelines according to the degree of ecological sensitivity and multiple managerial objectives. In addition, an analytic network process (ANP) was applied within a Strengths, Weaknesses, Opportunities, and Threats (SWOT) analysis to identify optimal strategies for reducing threats and weaknesses and improving opportunities and strengths for sustainable ecotourism management. We found the greatest negative impacts of ecotourism in a Jajrud that was exposed to rapidly expanding urbanisation and the corresponding development of economic and physical activities. Conversely, the least negative impact occurred in a national park (Lar) that was managed based on conservation approaches, accounting for high ecological sensitivities, and adapting legal prohibitions. The SWOT-ANP analysis demonstrates that certain strategies can minimise impacts and should be adopted as conservation tools by protected area managers and land planners.

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Conceptualizing Tourist Journey: Qualitative Analysis of Tourist Experiences on TripAdvisor

Cited by 9 publications

References 77 publications

Eco‐parcel: An approach to identify and describe attractions to support adapting nature‐based tourism destinations to climate‐change impacts

Eco‐parcel: An approach to identify and describe attractions to support adapting nature‐based tourism destinations to climate‐change impacts

Understanding the sense‐making process of visitor experience in the integrated resort setting: Investigating the role of experience‐centric attributes

Strategies to Manage Ecotourism Sustainably: Insights from a SWOT-ANP Analysis and IUCN Guidelines

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