Conceptualisations of trust in the organisational literature

Abstract

The paper draws together previous research on a topic of increasing relevance to healthcare researchers, which has exercised management researchers for at least three decades. The paper acts as a guide to future research and practice.

Patients’ Experiences of Trust in the Patient-Nurse Relationship—A Systematic Review of Qualitative Studies

“…This is in accordance with literaturewhich highlight the importance of management including recruitment, training and developing moral understanding and motivation in the health workers, when generating trust in the healthcare system [13]. Trust should not only be developed by the individual nurse at an interpersonal level, as economic and social structures are also important [9].…”

“…There are many definitions of trust [9]; as both a process and an outcome in clinical and organisational contexts [10], between families and professionals [11], as well as in interdisciplinary literature [12]. Previous literature has pointed out four key features of trust: What it is, why it matters, on what it is based, and the danger of trust, concluding that management is important for generating trust in the healthcare system [13].…”

Trust Matters: Distrust in an External Evaluation of a Public Sector Program

“…Measuring trust is noted to be difficult (Connell and Mannion, 2006). Any expressions of measure referred to in this study (generally high/low trust) are based on the prevalence of positive and negative thematic codes assigned to the field note data.…”

Home care: An opportunity for physiotherapy?

“…For home care coordinators and physiotherapists seeking to align physiotherapy with home care service delivery, there is often continued shifting in their responsibilities and the tasks involved in their roles as the service seeks to maximise outcomes for patients. This requires synergy between physiotherapists and those in less familiar roles such as unregulated support workers and nurses working as home care coordinators to develop a shared understanding of the scope and responsibilities of each of the roles in planning and delivering services to older people (Barber 1983, Burt et al 1996, Connell and Mannion 2006, Davies and Mannion 2000, Dyer et al 2014, Shapiro 1987). …”