Concepts, methods and tools in Kansei engineering

Schütte, Simon; Eklund, Jörgen; Axelsson, Jan; Nagamachi, Mitsuo

doi:10.1080/1463922021000049980

Cited by 259 publications

(158 citation statements)

References 9 publications

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“…Also, this method is able to modify and optimise product properties which are not directly visible, such as the atmosphere of a concert hall or the comfort of a hospital (Schu¨tte et al 2008). In addition, there has been some success in integrating KE with QFD (Schu¨tte et al 2004). Llinares and Page (2011) highlight KE as an appropriate framework for linking the user perceptions expressed in words to symbolic attributes.…”

Section: Kansei Engineeringmentioning

confidence: 99%

“…It has the ability to translate customer emotional needs into concrete design parameters through engineering (Nagamachi 2002, Schu¨tte et al 2004, Nagamachi et al 2009). As a consequence, it can minimise the subjective interpretation of emotions/ Kansei.…”

Section: Kansei Engineeringmentioning

confidence: 99%

“…For instance in a restaurant, customer emotions may be influenced not only by the cleanliness of meals and other physical/tangible stuffs, but also by the friendliness of staffs, accuracy of bills and prompt service. KE has to be capable of conducting examination of both products and services in a single study (Schu¨tte et al 2004).…”

Section: Kansei Engineering In Servicesmentioning

confidence: 99%

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How the Kano model contributes to Kansei engineering in services

Hartono

Chuan

2011

Ergonomics

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Section: Kansei Engineeringmentioning

confidence: 99%

Section: Kansei Engineeringmentioning

confidence: 99%

Section: Kansei Engineering In Servicesmentioning

confidence: 99%

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How the Kano model contributes to Kansei engineering in services

Hartono

Chuan

2011

Ergonomics

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“…Product perception and emotion have been studied in Kansei and emotion research (Boatwright & Cagan, 2010;Bouchard et al, 2009;Desmet & Hekkert, 2007;Fukuda, 2010; Nagamachi, 2002;Norman, 2004;Schütte et al, 2004;Yanagisawa, 2011). Kansei is a Japanese word that refers to a series of cognitive functions for experiencing psychological phenomena, such as feeling, aesthetics, affective meaning, and emotion (Yanagisawa, 2011).…”

Section: Yanagisawa Et Al / a Proposal Of Kansei Database Framework mentioning

confidence: 99%

“…Researchers and practitioners have developed several methodologies and tools to link product attributes and psychological phenomena with industrial applications (e.g. (Nagamachi, 2002;Schütte, et al, 2004;Yanagisawa, 2011)). However, they can still be specifically applied to common engineering-design processes.…”

Section: Yanagisawa Et Al / a Proposal Of Kansei Database Framework mentioning

confidence: 99%

A Proposal of Kansei Database Framework and Kansei Modelling Methodology for the Delight Design Platform

Yanagisawa

Nakano²,

Murakami³

2016

JID

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The delight design platform (DDP) is a vision of a new integrated design environment that would enable design engineers to consistently design delightful products. Such delightful products satisfy an attractive quality as well as the performance and must-have qualities of the Kano model. The attractive quality depends on a customer's subjective evaluation involving emotion. To implement DDP, we aim to develop a model-based design (MBD) environment that can simulate a customer's affective responses toward digital design models. With this environment, a designer can test their ideas in the early-design phase. In this article, we propose a Kansei database framework as an essential component of the DDP. The Kansei database stores functions that estimate the customer's emotional responses to the design model. Firstly, we propose a Kansei database structure including two indexes, perception and delight, with a delight map as a visualization scheme. Secondly, we propose a cyclic Kansei model of product experience. Based on the model, we propose a methodology to model the user's cognitive structure while interacting with a product, and create the indexes. Furthermore, we discuss the effect of scene-transition expectations on the user's response to a delightful experience. Keywords:Kansei database, Kano model, model based design, expectation MotivationProducts that satisfy the users' positive emotions, in addition to providing the desired functionality, succeed in the recent matured market. The Kano model classified product qualities into three types: musthave, one-dimensional, and attractive ( Fig. 1, left) (Kano et al., 1984). The must-have quality is a quality that the product must have, such as safety and basic functionality. A one-dimensional quality, e.g., performance, linearly correlates to the customer's satisfaction. The attractive quality provides satisfaction when achieved fully, but does not cause dissatisfaction when it is not achieved, e.g., aesthetics and perceived quality. Here, we define a delight design as a design with all three qualities together (Fig. 1, right). Our objective is to develop a delight-design platform that helps design engineers to integrate all three qualities.In recent engineering designs, tools for model-based design (MBD) and related design environments, such as Modelica (Fritzson, 2011), are being developed for concept design. Such a design environment enables a design engineer to build an essential physical model of the entire product on a computer. Simulation using such a model provides feedback to the designers in the early-design phases so that they * Corresponding author. Email: hide@mail.design.t.u-tokyo.ac.jp. Tel: (+81) -3-5841-6330. 74 Yanagisawa et al. / A Proposal of Kansei Database Framework and Kansei Modelling Methodologycan test their ideas before making physical prototypes. Such essential physical models and simulations in the early-design stage help design engineers make a global strategy before entering the detailed-design stage.To create a delight design,...

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Kansei Engineering

Almagro¹

2016

Research Methods for Postgraduates: Third Edition

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Concepts, methods and tools in Kansei engineering

Cited by 259 publications

References 9 publications

How the Kano model contributes to Kansei engineering in services

How the Kano model contributes to Kansei engineering in services

A Proposal of Kansei Database Framework and Kansei Modelling Methodology for the Delight Design Platform

Kansei Engineering

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