Concept of the organization process maturity assessment

Śliż, Piotr

doi:10.22367/jem.2018.33.05

Cited by 16 publications

(16 citation statements)

References 7 publications

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“…Table 1. Characterization of levels and dimensions of process maturity in the short and long-term in the multidimensional organization process maturity assessment (Sliż 2018a(Sliż , 2018b Marking the process maturity level Process maturity level characteristics for the long-term dimension…”

Section: Methodology For Assessing the Organization's Process Maturitymentioning

confidence: 99%

“…At this point, it should be emphasized that its implementation should be performed using the SIPOC convention (Suppliers, Inputs, Process, Outputs, Customers) (Shankar 2009, pp. [15][16][17][18][19]. The dynamic strategy has the character of a generational change, requires many preparatory treatments and is characterized by both high risk and possible high effects, especially in the area of fast flexibilization of the level of the organization [Grajewski 2012, p. 136].…”

Section: Competencementioning

confidence: 99%

“…Characteristics of system features assessed in the in the multidimensional organization process maturity assessment(Sliż 2018a(Sliż , 2018b …”

mentioning

confidence: 99%

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The concept of a strategy of transformation of a functional organization into process organization on the example of car dealerships in Poland

Śliż¹

2018

SPSUTOM

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The main goal of the article was to characterize the concept of transformation strategy of an organization that is functionally manager into a process organization on the example of authorized car dealerships. The auxiliary purpose was to present the results of the empirical study on the process maturity assessment of authorized dealerships in Poland. The goals were achieved as a result of literature review, analysis of secondary research, observation and opinion poll method. The second part of the article presents the selected definition of process maturity as well as the characteristics of the multidimensional organizational maturity assessment model used. Then, the structure of the research project was characterized. As a result, the results of the empirical investigation were presented, based on which three transformation strategies were formulated: adaptive, developmental and dynamic. As a result of the study, it was found that the examined objects are mostly classified at the second and fifth level of maturity.

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Section: Methodology For Assessing the Organization's Process Maturitymentioning

confidence: 99%

Section: Competencementioning

confidence: 99%

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The concept of a strategy of transformation of a functional organization into process organization on the example of car dealerships in Poland

Śliż¹

2018

SPSUTOM

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“…Shifting to the next category -process maturity, it is usually perceives as a measure for evaluating the capabilities of an organization in the context of the degree to which processes are identified, measured, managed, and improved (Sliż, 2018). The principal aim of process maturity is to ascertain the level of organizational advancement and the trajectory for progression.…”

Section: Literature Reviewmentioning

confidence: 99%

Inland Transport Enterprises Process Maturity Assessment – Theoretical Aspects

Charlampowicz,

Mankowski,

Weiland

et al. 2024

ERSJ

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Purpose:The critical function of inland transport enterprises within the expansive domain of the global maritime container supply chain is acknowledged. The responsibility for managing terrestrial segments of the supply chain, in conjunction with the multifaceted entities impacting the maritime segment, contributes to the complexity of integrating and coordinating the entire supply chain. The effectiveness of processes executed in various activities across the supply chain is instrumental in determining the allure and competitive edge of specific participants and the supply chain at large. Owing to the broad spectrum of tasks and obligations bestowed upon inland transport companies, the necessity for adopting an apt process-oriented management system is underscored. Process maturity is characterized by a framework in which individual processes are formalized in terms of their definition, identification, measurement, adaptability, and efficiency. Regrettably, the literature evidences a dearth of process maturity models applicable to inland transport firms. Thus, the aim of this study is to introduce a theoretical framework for assessing process maturity in inland transport entities. Design/Methodology/Approach: The investigation employed several research methodologies, including a review of existing literature, the questionnaire method, and a process maturity evaluation model. Findings: The proposed process maturity assessment model for inland transport companies is segmented into various levels and dimensions, offering enhanced insights into the augmentation of process maturity within enterprises. Practical impliations: The process maturity model for inland transport enterprises is presented as a reference model that managers might utilize for benchmarking purposes, as well as a compilation of recommendations. Orginality: This study represents the inaugural endeavor to formulate a process maturity model tailored to the needs of inland transport companies.

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“…During the survey, 30 employees were employed in the organization in three functional areas: new and used car sales department, service department, and parts and accessories department. Moreover, an assessment of the level of process maturity was conducted in 2017 in this organization following the Multicriteria Model of Process Maturity Assessment (MMPM) methodology (Sliż, 2018).…”

Section: Cemj 69mentioning

confidence: 99%

Measuring Customer Retention in the European Automotive Sector

Śliż¹,

Delińska²

2021

CEMJ

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Purpose:The main purpose of the work is to present the results of the customer retention level in the automotive sector based on the proposed measurement indicators: "serviced and sold" (SESO) and "sold and serviced" (SOSE). Design/methodology/approach: The study investigates the dealership of passenger cars belonging to one of the European automotive concerns. The following research methods were used in the article: systematic literature review, participant observation, and data mining. Findings: As a result of the implementation of empirical proceedings, we proposed a theoretical model in terms of data flow in sales and aftersales service processes, thus enabling the design of SOSE and SESO retention indicators and their empirical verification in the examined organization. Research limitations/implications:The presented indicators can be widely used in the analysis of retention of aftersales service clients. However, the presented research results cannot be applied to other organizations that provide similar results due to the non-probabilistically selected company. Practical implications:The proposed indicators can be used by other organizations in different industries in assessing the level of retention in manufacturer-user and seller-user relations. Originality/value: The study provides tools that allow for retention analysis from both the customer and product viewpoint. The concept has a universal value for enterprises that conduct sales and aftersales services under one structure.

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Concept of the organization process maturity assessment

Cited by 16 publications

References 7 publications

The concept of a strategy of transformation of a functional organization into process organization on the example of car dealerships in Poland

The concept of a strategy of transformation of a functional organization into process organization on the example of car dealerships in Poland

Inland Transport Enterprises Process Maturity Assessment – Theoretical Aspects

Measuring Customer Retention in the European Automotive Sector

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