Comunicação como instrumento básico no cuidar humanizado em enfermagem ao paciente hospitalizado

Abstract

Humanization is a term that is commonly used in association with technological resources and patient individuality, which considers patient's holistic and uniqueness needs. Humanization of nursing care has being emphasized in healthcare. Communication is a key factor that allows the healthcare team to understand the hospitalized patient's needs. Thus, there is a need to reflect upon the relevance of communication to provide quality humanized nursing care. Focusing on these aspects of nursing care, the objective of this bibliographic study was to describe the relevance of communication as basic instrument in providing humanized nursing care for the hospitalized patient. The study emphasizes the importance of communication as a fundamental component of humanized nursing care. Keywords: Humanization of assistance; Nursing/organization & administration Communication RESUMO A humanização é uma expressão que vem sendo comumente usada no sentido de associação dos recursos tecnológicos ao reconhecimento da individualidade do paciente, compreendido como ser integral e ao mesmo tempo singular em suas necessidades. Considerando que a humanização do cuidado em enfermagem vem sendo bastante enfatizada nas instituições de saúde e que a comunicação permite à equipe compreender as necessidades do paciente vulnerabilizado pela doença e hospitalização, surge a necessidade de refletir a respeito da relevância da comunicação no processo do cuidar humanizado em enfermagem. Sob esse prisma, o presente estudo, de natureza bibliográfica, teve por objetivo destacar a comunicação como instrumento básico no processo do cuidar humanizado em enfermagem ao paciente hospitalizado. A partir desta pesquisa os autores ressaltam a valoração do processo de comunicação como componente básico na humanização do cuidado em enfermagem. Descritores: Humanização da assistência hospitalar; Enfermagem/organização & administração; Comunicação RESUMEN La humanización es una expresión que comúnmente viene siendo usada en el sentido de asociación de los recursos tecnológicos al reconocimiento de la individualidad del paciente, comprendido como ser integral y al mismo tiempo singular en sus necesidades. Considerando que la humanización del cuidado en enfermería está siendo enfatizada en las instituciones de salud y que la comunicación permite al equipo comprender las necesidades del paciente vulnerabilizado por la enfermedad y la hospitalización, surge la necesidad de reflexionar respecto a la relevancia de la comunicación en el proceso del cuidar humanizado en enfermería. Bajo este prisma, en el presente estudio, de naturaleza bibliográfica, se tuvo por objetivo destacar la comunicación como instrumento básico en el proceso del cuidar humanizado en enfermería, al paciente hospitalizado. A partir de esta investigación los autores resaltan la valoración del proceso de comunicación como componente básico en la humanización del cuidado en enfermería. Descriptores: Humanización de la atención; Enfermería/organización & administración; Comunicación

Relational technologies as instruments of care in the Family Health Strategy

“…The nurses who participated in this research pointed communication, listening, empathy and welcoming reception as fundamental relational technologies in their daily work in primary care. The valorization of communication as a basic instrument of care in the context of primary care is consensual in the literature (1)(2)(3)(4)(5)(6)(7)13,(18)(19)(20)(24)(25)(26) regarding relational technologies. The communication reported by the professionals refers to the verbal dimension of the communication process, known as conversation or dialogue, and it mainly involves words and information verbally exchanged between the nurse and the patient.…”

“…On the other hand, the lack of interpersonal skills and the result of inappropriate communicative attitudes of the professionals in their relations with the patients can negatively interfere with the quality of care offered (3) . Interpersonal communication is the basis and the most important aspect of human relations (4) and, as the foundation of interpersonal relations, it is a basic instrument for healthcare (5)(6) . The development of interpersonal competence is, above all, self-development (2) ; that is, it depends on intrapersonal aspects.…”

Perioperative communication from the perspective of patients undergoing bariatric surgery

“…Thus, when they relate to patients, health care professionals should try to speak slowly, focusing on the main ideas, repeating them and verifying that they were understood, because sometimes the patient has trouble grasping and understanding the information provided. 13 Clarifying doubts allows the patient to understand certain situations and seek alternatives that minimize their anxiety. 8 Perioperative care includes several procedures that may be initiated during consultation, including the various stages of hospitalization and return home.…”

“…16 The Other aspects, usually reasons for doubts on the part of bariatric patients, are related to postoperative care, especially with the wound and tubular drain. 13 Thus, effort by the multidisciplinary team is essential to clarifying these questions, and interaction between the professionals and patients in preparation for surgery will lead to satisfactory recovery. 1 We can see that the multidisciplinary team provided useful guidance to the patients for care after hospital discharge, avoiding post-operative problems and promoting recovery.…”

Possibilidades e limites de organização do trabalho de enfermagem no modelo de cuidados integrais em instituição hospitalar

“…Human beings integrate multiple dimensions: biological, psychological, social and spiritual; and constructing more comprehensive care for the subject depends on being alert to his or her multiple needs, on respect for his or her individuality and uniqueness, and on care organization models which move away from the fragmentation of the care. 8 The hospitals are an important part of the care network of the Unified Health System (SUS) and within these institutions, a significant proportion of the care for the patient is given by nurses. Therefore, addressing comprehensive care entails rethinking that category's organization of work, seeking work organization models which optimize more comprehensive care.…”