1994
DOI: 10.1108/09685229410059541
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Computer Usage and Job Satisfaction

Abstract: On the basis of a survey of 1,300 employees from the Australian telecommunications industry, examines the impact of computer usage on job satisfaction. Results reveal that job satisfaction is positively influenced by the extent of computer usage, aspects of computer‐related training and demographic characteristics such as tenure and job position. However, by catering for different areas of computer‐usage and by controlling for job‐position and tenure, it was found that usage in different functional areas (by d… Show more

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Cited by 6 publications
(3 citation statements)
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References 31 publications
(37 reference statements)
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“…The desired levels of discretion in organisations' work patterns (variety and flexibility) may reflect the need to feel in control and achieve self-satisfaction in task performance (Zeffane, 1994). According to Droussiotis and Austin (2007), the following factors influence job satisfaction:…”
Section: Influences On Job Satisfactionmentioning
confidence: 99%
“…The desired levels of discretion in organisations' work patterns (variety and flexibility) may reflect the need to feel in control and achieve self-satisfaction in task performance (Zeffane, 1994). According to Droussiotis and Austin (2007), the following factors influence job satisfaction:…”
Section: Influences On Job Satisfactionmentioning
confidence: 99%
“…Among managerial staff, past experience with computers correlates strongly with current usage. Experience also has an effect on the actual level of usage of information technology, as do a range of other factorsfrom availability of training to the exact nature of the job held [4,11]. Though the introduction of information technology can improve productivity, it may also decrease job satisfaction [9].…”
Section: Introductionmentioning
confidence: 99%
“…Unsurprisingly, in the telecommunications industry, back when IT was much less ubiquitous, computer use was associated with job satisfaction. 6 In the 1980s and 1990s, technology use started to be incorporated into measures of job satisfaction, often measured with tools such as the Job Satisfaction Index. 7 However, many of the scales from that time simply deal with the hours of use 8 and would be outdated in modern clinical practice, where usability and the ability to incorporate the computer into complex consultations may be much more important.…”
Section: Job Satisfaction May Be Related To Computer Usementioning
confidence: 99%