“…Thus, researchers have argued that more critical and innovative scholarship should be undertaken to further theorize or conceptually reconsider the dialogic communication framework for corporate social media use (Chen et al, 2020;Sommerfeldt & Yang, 2018). Scholars have considered adding new measures to capture different communication strategies employed by corporations, such as the message's level of social presence, media vividness, and linguistic features (e.g., W. Liu et al, 2020;Men et al, 2018); while other scholars have investigated why dialogic communication fails to take place in corporate settings by examining the role of digital media, suggesting revisions to dialogic principles and providing new communication strategies (e.g., Pang et al, 2018;Zhou & Xu, 2021, 2022.…”