Computer-Mediated Communication (CMC)

Chew, Shin Yi; Ng, Lee Luan

doi:10.1007/978-3-030-67425-0_3

Cited by 3 publications

(3 citation statements)

References 49 publications

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“…This theory posits that communicators are motivated to develop interpersonal relationships regardless of the medium. However, in the computer-mediated communication context, when nonverbal cues are absent, communicators may need more time and cognition efforts to adapt to the differences and rebuild the expected level of intimacy (Chew and Ng, 2021). Consequently, the extended time required for relationship development through OPPC may limit its effectiveness in intervening against the influence of cancer fatalism.…”

Section: Discussionmentioning

confidence: 99%

Overcoming obstacles to mammography screening: Examining the role of offline healthcare barriers and online patient–provider communication

Lai,

Ye,

et al. 2024

J Health Psychol

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Barriers to accessing offline healthcare may discourage patients from undergoing mammography screening. Online patient–provider communication (OPPC) offers a supplementary health resource that can complement traditional medical encounters and facilitate mammography screening. This study examines how offline healthcare barriers influence mammography screening, taking into account OPPC as an independent variable and cancer fatalism and patient activation as two mediators. Data from the 2017, 2018, and 2020 iterations of the Health Information National Trends Survey were used for this study. Results showed that OPPC was positively linked to mammography screening. Offline healthcare barriers had a negative association with patient activation and subsequent mammography behaviors. Moreover, offline healthcare barriers and OPPC were associated with mammography screening through serial mediation of cancer fatalism and patient activation. This study has important implications for encouraging mammography screening.

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Section: Discussionmentioning

confidence: 99%

Overcoming obstacles to mammography screening: Examining the role of offline healthcare barriers and online patient–provider communication

Lai,

Ye,

et al. 2024

J Health Psychol

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“…That is, the higher the immediacy of feedback, the more interactive and effective the communication, and the higher the degree to which interlocutors can perceive each other's presence, leading to more positive interactions (Ogara et al, 2014). Therefore, synchronous CMC is evaluated more positively than asynchronous CMC (Chew & Ng, 2021). Furthermore, the importance of immediacy has been emphasised in domains such as intimate relationships, teacher–student interactions and doctor–patient relationships (Hildenbrand, 2022; Park & Lee, 2019; Vareberg et al, 2023).…”

Section: Discussionmentioning

confidence: 99%

“…Additionally, the increasing number of strangers encountered in one's online social network in today's society and the different ways in which people engage in CMC-instant messaging-can lead to both synchronous (turn-taking reciprocity) and asynchronous (extended reciprocity and non-reciprocity) conversations; synchronous CMC is evaluated more positively than asynchronous CMC (Chew & Ng, 2021). The social information processing theory (Walther & Burgoon, 1992) and media synchronicity theory (Dennis & Valacich, 1999) emphasise the importance of information exchange synchronisation.…”

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confidence: 99%

Trusting strangers: The benefits of reciprocal self‐disclosure during online computer‐mediated communication and mediating role of interpersonal liking

Chen,

Zhang,

Zhao

et al. 2023

Int J Psychol

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Reciprocal self‐disclosure has reportedly been associated with increased interpersonal trust. However, existing research mainly focuses on online disclosure between acquaintances and overlooks the types of reciprocal disclosure, especially in the initial interactions between strangers communicating online. This study aimed to investigate how three types of reciprocal self‐disclosure (turn‐taking reciprocity, extended reciprocity and non‐reciprocity) contribute to trust and the mechanism of positive interpersonal liking, and whether any effect was instant and stable or increased across two interactions during computer‐mediated communication (CMC). Participants were assigned to one of the three reciprocal disclosure conditions and engaged in online interactions. Self‐reported and behavioural results demonstrated higher levels of interpersonal trust and liking in the second interaction phase than in the first across all conditions. The turn‐taking reciprocity condition showed higher interpersonal trust than did the extended condition, and higher interpersonal liking than did the extended and non‐reciprocity conditions; this effect was apparent in both interactions. These findings help us understand the relationship between online self‐disclosure and interpersonal trust, suggesting that certain patterns of communication with strangers (e.g., turn‐taking reciprocity) may foster more positive social outcomes during CMC over time, while demonstrating the importance of immediacy in synchronous conversations.

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Misunderstanding in intercultural electronic written communication in Chinese business field

Guo

Stapa

2023

Multimodal Communication

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The prevalence of intercultural communication in the business domain has led to an increase in the occurrence of misunderstandings. The advancement of telecommunication technology and the implementation of epidemic prevention policies in various countries have resulted in electronic written communication becoming the most widely utilized method for business interactions, thereby giving rise to a significant number of misunderstandings. Hence, it is imperative to investigate the specific reasons for misunderstandings within a particular country. Given China’s prominent global position, it is crucial to conduct a thorough examination of Chinese companies and workers. Thus, this article aims to identify the sources and strategies employed to address misunderstandings in intercultural electronic written communication in China by analyzing naturally occurring electronic written communication documents and conducting interviews with Chinese businesspersons. The findings reveal that language-related and culture-related factors are the primary causes of misunderstandings. Chinese businesspersons have employed strategies such as seeking advice from familiar Chinese coworkers, engaging in further communication with the interlocutors, and modifying their own expression habits to resolve and prevent misunderstandings. Researching the distinctive forms and causes of misunderstandings in electronic written communication is essential for individuals engaged in international business to identify solutions and enhance communication efficiency by minimizing misunderstandings.

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Computer-Mediated Communication (CMC)

Cited by 3 publications

References 49 publications

Overcoming obstacles to mammography screening: Examining the role of offline healthcare barriers and online patient–provider communication

Overcoming obstacles to mammography screening: Examining the role of offline healthcare barriers and online patient–provider communication

Trusting strangers: The benefits of reciprocal self‐disclosure during online computer‐mediated communication and mediating role of interpersonal liking

Misunderstanding in intercultural electronic written communication in Chinese business field

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