Abstract:Two routing rules for a queueing system of two stations are considered as alternative models for modeling a call-center network. These routing rules allow customers to switch queues under certain server and other resource availability conditions, either external to the system upon arrival to the network, or internal to the system after arrival to a primary call center. Under the assumption of Poisson arrivals and exponentially distributed service times, these systems are analyzed using matrix-geometric techniq… Show more
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