Comprehensive performance measurement systems, mental model development, organizational justice, and employee performance: A study in Sharia Banks

Abstract

This study aims to examine the effect of implementing a CPMS to the development of mental models, organizational justice, and employee performance using the case of sharia banks. Using survey with convenience sampling method, 63 data were used. Respondents in this study were employees of sharia banks in Malang and Surabaya. Data analysis was run using Structural Equation Model (SEM) with SmartPLS application. The results show that CPMS has a positive effect on the development of mental model and organizational justice. Furthermore, organizational justice has a positive effect on employee performance and mediates the effect of CPMS and employee performance. On the other hand, the development of mental model has no positive effect on employee performance. Thus, the implementation of a CPMS and organizational justice in companies, especially sharia banks, can support the improvement in the employee performance.

Green intellectual capital, green HRM and green social identity toward sustainable environment: a new integrated framework for Islamic banks

“…Performance appraisal's effectiveness is mandatory to avoid less productivity and frustration among employees (Khan et al , 2010). Indeed, fair treatment in the appraisal and reward system motivates employees to perform well (Nurkholis and Wiranti, 2019). Similarly, HR management plays an essential role in encouraging those performing below the standards to meet their targets.…”