Components of Care Vary in Importance for Overall Patient-Reported Experience by Type of Hospitalization

Abstract

The importance of patient experience dimensions differs substantially and varies by HT. Quality improvement efforts should target those aspects of patient experience that matter most for each HT.

Nursing Care, Inpatient Satisfaction, and Value-Based Purchasing

“…Furthermore, previous research demonstrated that differences in the conditions and/or treatments for which patients are hospitalized (which affect their interaction with staff and hospital resources) can also affect their inpatient satisfaction. 15 Therefore, we included a control for patients' underlying diagnosis in our analysis. Specifically, we defined 55 possible reasons for hospitalization using a combination of the standard 25 major diagnostic codes (MDCs) and the 2 service types (medical or surgical).…”

“…2,[15][16][17][18][19] Various reasons have been posited for this, most having to do with the amount of time and interaction these care providers have with inpatient clients.…”

Factors Associated with Patient Satisfaction in Surgery: The Role of Patients’ Perceptions of Received Care, Visit Characteristics, and Demographic Variables

“…However, the factors individual patients use to deem themselves satisfied remain largely unknown [3]. Studies found patient and visit characteristics as well as the outcome of care to be related to satisfaction ratings [4][5][6], but these findings are inconsistent and depend on the setting.…”

Versorgungsbezogene E-Health-Anwendungen und Lebensqualität: Empirische Befunde und konzeptuelle Perspektiven

“…Da sich somit einige patientennahe versorgungsbezogene E-Health-Anwendungen primär als ergänzende Maßnahme zur Verbesserung der Versorgungsqualität oder des Krankheitsmanagements verstehen lassen, haben sog. PREs bei diesen Leistungen eine besondere Bedeutung [22,23].…”