"Complex Sociotechnical Joint Cognitive Work Systems"?

Hoffman, Robert R.; Norman, Douglas O.; Vagners, Juris

doi:10.1109/mis.2009.39

Cited by 12 publications

(6 citation statements)

References 20 publications

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“…As related studies have rather focused on analysing CPS per se (Vanderhaegen and Jimenez 2018), the novel perspective of this study, to define the system of interest as the work system of a firm developing CPS technology, should be attractive to the research community. It is also important as this broader view of work and organization promises to contribute to the "humanization" of the field of system engineering towards human-system integration (Hoffman et al 2009;Boy 2017). Additional research to establish important phenomena and relationships in this context should, and will most likely, be carried out (Hoffman et al 2009;von Krogh et al 2012;Boy 2017).…”

Section: Limitations and Future Workmentioning

confidence: 99%

“…It is also important as this broader view of work and organization promises to contribute to the "humanization" of the field of system engineering towards human-system integration (Hoffman et al 2009;Boy 2017). Additional research to establish important phenomena and relationships in this context should, and will most likely, be carried out (Hoffman et al 2009;von Krogh et al 2012;Boy 2017). Below we elaborate on some of the possible directions for this, based specifically on the need to study important factors where they differ from our context, i.e., in more organisations.…”

Section: Limitations and Future Workmentioning

confidence: 99%

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Work functions shaping the ability to innovate: insights from the case of the safety engineer

Asplund

Ulfvengren

2019

Cogn Tech Work

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To perform as intended, firms are divided into work functions that contribute to the behaviour-shaping constraints under which individuals build their skills, knowledge and networks. These in turn provide a specialized perspective on organisational structure and culture. In a mixed methods study involving interviews and statistical analyses, we investigate whether a work function can thereby affect individuals' innovation foci and efficacy. Safety engineers, central to firms developing Cyber-Physical Systems (CPS), are shown to play a significant role in identifying and supporting viable innovation related to organisational aspects. Results indicate that safety engineers could use the firm's collaborative innovation process to facilitate organisational learning, helping different work functions come together to construct working practices aligned with the organisational values of the firm. This is explained by their understanding of safety culture-a specialized understanding of organisational culture and complexity provided by their work function. We conclude that work functions that provide their members with a perspective well aligned with their firm's organisational values can instil the ability to identify and support organisational innovation. This suggests that safety engineers in CPS domains could be effective in a mediatory role, facilitating innovative changes to organisational structures and processes when introducing and operating safety management systems. Stronger aspects of organisational liaising and systems thinking could reinforce this ability-the former by a wider scope and motivation leading to an increased skill in communicating with dissimilar individuals, and the latter by providing the skills and tools needed to analyse the politics of complex organisations.

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Section: Limitations and Future Workmentioning

confidence: 99%

Section: Limitations and Future Workmentioning

confidence: 99%

Work functions shaping the ability to innovate: insights from the case of the safety engineer

Asplund

Ulfvengren

2019

Cogn Tech Work

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“…Information systems consist of large-scale structures of people, and IT infrastructures embedded in a dense network of communications and computing infrastructures, whose enactment defines systems dynamics and evolution. [10], [31]. Information systems, while complex-systems, adapt and evolve according to the organizations' dynamics, through the enactment of elements connectivity.…”

Section: Complex-networkmentioning

confidence: 99%

Sociomaterial Enactment Drive of Business/IT Alignment: From Small Data to Big Impact

Sousa

Machado

2014

Procedia Technology

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Business/IT alignment is an information systems research field with a long existence and a high number of researchers and represents a central direction on the thinking about the relation between business and the information systems. It aims to achieve a paradigm, one in which there is a high degree of visibility and availability of information, about the information systems sociomateriality. Complex-networks constitute an approach to the study of emergent properties of complex systems that strongly focuses and relies on models and measures, through which build the system interdependence. Several contributions of complexnetworks are: topology always affects the function; separated from the domain; quantification of element's relationships; visibility and capture of emergent properties. This work expects to contribute for the appropriate use of complex-networks models and measure in the drive of the information systems alignment. This work considers an exploratory case research strategy. It uses an exploratory case developed in the field of information systems that directed its deployment to sustain the business development and evolution. This paper illustrates a profiling framework that introduces a global and elementary use of the sociomaterial enactment. From the analysis of the exploratory case, the paper infers drivers of the information systems Business/IT alignment.

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“…4 Our purpose in this follow-up essay is to present an alternative view. To extend the soup metaphor from that earlier essay, what we seek to do here is clarify the broth and pick out the meaty bits.…”

mentioning

confidence: 99%

“…3 It comes as little surprise that since the publication of that essay, even more acronyms have been put forth, as individuals and organizations struggle to make their ideas and contributions have an impact. 4 Our purpose in this follow-up essay is to present an alternative view. To extend the soup metaphor from that earlier essay, what we seek to do here is clarify the broth and pick out the meaty bits.…”

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confidence: 99%

Once More, Into the Soup

Stappers

Hoffman

2009

IEEE Intell. Syst.

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essay was to demonstrate a broad framework within which to understand human-centered computing (HCC), and also to show the various convergences and divergences of the communities of practice that have introduced their own x-centered-design designations. Among them are learner-centered design, client-centered design, designer-centered design, decision-centered design, and work-oriented design.Using a concept map, that essay converged on the things that the x-centered-design designations have in common: It comes as little surprise that since the publication of that essay, even more acronyms have been put forth, as individuals and organizations struggle to make their ideas and contributions have an impact. 4 Our purpose in this follow-up essay is to present an alternative view. To extend the soup metaphor from that earlier essay, what we seek to do here is clarify the broth and pick out the meaty bits. In this alternative view, we don't focus on historical origins of the x-centered-design designations in disciplines, or on the counterclaims and clashes of communities of practice. Rather, we take a functional approach, 5,6 in which we don't regard designing monolithically as a single activity. As in the fi rst of the soup essays, we use a diagram. DesignThe research group at the Industrial DesignStudioLab (ID-StudioLab) of Delft University of Technology studies designers and design activities. It develops new methods, techniques, and tools to support design, including its own design processes. The researchers sometimes found it diffi cult to express what the ID-StudioLab was all about. In caricature, an unguarded moment could deliver, "We study how designers design in order to design methods to improve design." Responses included: "So, is what you do research, or is it design?" "Are you just designing for yourself?" and "Huh?"These confusions arise often in discussions in this fi eld. Short words such as "designer," "user," and "research" carry too many common connotations and denotations to be suffi cient in themselves. Thus, ID-StudioLab created a diagram to depict the functional process of design and the lab's particular approach. The diagram iterated from a simple one into a larger one, as more and

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"Complex Sociotechnical Joint Cognitive Work Systems"?

Cited by 12 publications

References 20 publications

Work functions shaping the ability to innovate: insights from the case of the safety engineer

Work functions shaping the ability to innovate: insights from the case of the safety engineer

Sociomaterial Enactment Drive of Business/IT Alignment: From Small Data to Big Impact

Once More, Into the Soup

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