Complex Pharmaceutical Care intervention in Pulmonary Care

Abstract

Because of the extensive documentation, interventions could be described completely. Pharmacists observed a better drug use after educating patients or by solving their drug-related problems. In collaboration with physicians drug treatment could be improved.

Development, validation and application of a patient satisfaction scale for a community pharmacy medicines-management service

“…In Stuurman-Bieze et al's study the main reasons for increased satisfaction were found to relate to 'nice conversation' with the pharmacist and 'better understanding of the effect of the treatment' . [30] Our findings also provide data on patients' experience of the extent to which these behaviours occurred. The study could not measure implementation directly but patients' responses to the survey provide an indirect measure, with around half of the intervention group patients saying that the pharmacist ensured they knew how to take their medicines and treated them as an individual.…”

“…In Stuurman‐Bieze et al . 's study the main reasons for increased satisfaction were found to relate to ‘nice conversation’ with the pharmacist and ‘better understanding of the effect of the treatment’ [30] …”

“…Studies of ‘enhanced’ community pharmacy services have used satisfaction as an outcome measure, with mixed findings. Some studies have shown significantly increased satisfaction following receipt of a service in which the pharmacist took a more active role in discussing and reviewing medicines with the patient [26–30] while others have found no significant difference [7–32] …”

“…Studies of 'enhanced' community pharmacy services have used satisfaction as an outcome measure, with mixed findings. Some studies have shown significantly increased satisfaction following receipt of a service in which the pharmacist took a more active role in discussing and reviewing medicines with the patient [26][27][28][29][30] while others have found no significant difference. In a large study conducted by Kaiser Permanente (an integrated managed-care consortium providing care in eight regions of the USA) three different models were compared: (1) the company's own pharmacist counselling model, providing counselling focused on selected high-risk ambulatory care patients; (2) a state model, providing counselling for each new or changed prescription, as mandated by California state law; and (3) control service, providing counselling on demand or when deemed necessary.…”

Perceptions of pharmacists and patients on information provision and their influence on patient satisfaction in Japanese community pharmacies

“…The professional responsibilities of pharmacists have changed in developing countries over recent decades, from merely dispensing medication to identifying and/or solving drug‐related issues [1], facilitating health literacy and self‐medication [2,3], and guiding patients towards desired health outcomes [4]. Communication between a patient and a pharmacist is essential for fulfilling the pharmacist's responsibilities in the community pharmacy setting.…”