In daily life, decision-making (DM) problem is a complicated work related to uncertainties and vagueness. To overcome these imprecisions, many fuzzy sets and theories have been presented by different scholars. Probabilistic models are the communal models proposed for the management of uncertainties. On the other hand, if these uncertainties are not probabilistic in nature, then other models such as fuzzy linguistic and fuzzy logic are developed. Here, a new approach known as the complex Pythagorean fuzzy Maclaurin symmetric mean (CPFMSM) operator is used to handle these uncertainties in DM issues. This complex Pythagorean fuzzy set (CPFS) is a modified form of the Pythagorean fuzzy set (PFS) and of the complex intuitionistic fuzzy set (CIFS). The aggregation operators have the ability to combine different sources of information. Therefore, an aggregation operator known as the MSM operator is utilized under the complex Pythagorean fuzzy (CPF) environment to extend the theory and applications of traditional MSM. For this purpose, we devised new operators known as CPFMSM and CPF dual Maclaurin symmetric mean (CPFDMSM) to aggregate CPF data. To evaluate an emergency program, the MAGDM approach is used, which is based on the newly introduced operators. Furthermore, the viability and applicability of the propounded method are certified by a detailed analysis with the other approaches researched in the past.