Complex conversations

Toxic employees

“…By Kimberly C. Parker, DNP, MSN, RN, and Teresa D. Welch, EdD, MSN, RN, NEA-BC E ngaging with disruptive employees regarding their negative behavior may be uncomfortable and challenging. [1][2][3] Implementing an action plan with recommendations on healthy steps to take as you maneuver through this process is valuable and provides a framework for the leader and employee to follow when working to correct performance or behavioral concerns. When a toxic situation occurs in the work environment, it can and will affect the entire team if it isn't handled quickly and appropriately.…”

“…Engaging with disruptive employees regarding their negative behavior may be uncomfortable and challenging 1-3. Implementing an action plan with recommendations on healthy steps to take as you maneuver through this process is valuable and provides a framework for the leader and employee to follow when working to correct performance or behavioral concerns.…”

Facilitating the termination conversation

“…he termination conversation has all the hallmarks of a high-stakes, complex conversation, with far-reaching consequences for all parties involved if not handled well. 1,2 As such, this isn't a conversation you want to enter into without planning and preparation. 2 In this article, we outline a strategic process for the frontline manager, with key steps to help you prepare for and facilitate the termination conversation to ensure the best possible outcome for everyone involved.…”

“…The termination conversation has all the hallmarks of a high-stakes, complex conversation, with far-reaching consequences for all parties involved if not handled well 1,2. As such, this isn't a conversation you want to enter into without planning and preparation 2.…”