Complementing a Delphi exercise with a focus group session

Ogbeifun, Edoghogho; Mbohwa, Charles; Pretorius, J.H.C.

doi:10.1109/ieem.2016.7798082

Cited by 11 publications

(29 citation statements)

References 13 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…When an FG session is used as a complementary tool to other research efforts, first, the FG session reviews, adopts or adapts the conclusions from the previous research exercise (Reefke & Sundaram, 2017;Strasser, 2017). The FG session evaluates the conclusion, developing practical solutions to the problems identified in the previous research effort (Ogbeifun et al, 2016). In this research, the FG session confirmed the 36 factors developed as reasons responsible for the delays in the execution of construction projects by the NDPWI.…”

Section: Focus Group Sessionsupporting

confidence: 60%

“…These data were collected through the FG session. The Delphi technique, a "hybrid" of quantitative and qualitative methods, was used for data collection and analysis, and the results were complemented with a focus group (FG) session (Ogbeifun et al, 2016;Ogbeifun et al, 2017). The Delphi technique has many variants, the two most common being the classical and the modified classical Delphi.…”

Section: Positionmentioning

confidence: 99%

“…As a tool for data collection, the Delphi technique added to the reliability of the data because the participants' opinions were anonymous and obtained without pressure (Ogbeifun et al, 2017). The result of the Delphi exercise was ratified by the FG session (Ogbeifun et al, 2016). The practice of using different instruments for data collection, akin to the principle of triangulation, helps to improve the reliability and validity of data and the entire research process (Maslach et al, 2018).…”

Section: Validity and Reliabilitymentioning

confidence: 99%

“…A few of them will be mentioned here, such as total quality management (TQM), and the balanced scorecard (BSC) (Okwiri et al, 2018), the business excellence model (BEM), the Capability Maturity Model (CMM), the key performance indicators (KPI) (Rodriguez-Labajos et al, 2016), the just-in-time (JIT) model (Gomes & Yasin, 2017;Knol et al, 2018), and Six Sigma (Rosa & Broday, 2018). The objectives of each model are to improve on the current performance to achieve the goals of the organisation (Ogbeifun et al, 2016). Each model has unique variables for meas-uring performance and standard units for the assessment of that performance (Ogbeifun, 2016a).…”

Section: Leadershipmentioning

confidence: 99%

“…The quality of results from using any performance measurement tool depends on the development of personally effective individuals committed to a common vision and an emphasis on customer needs (Ogbeifun et al, 2016). This concept of developing personally effective individuals to be committed to the vision of customer satisfaction is crucial because service providers may work as a team or as individuals.…”

Section: Leadershipmentioning

confidence: 99%

See 4 more Smart Citations

Managing inter-departmental project delivery to enhance customer satisfaction

Cosa

Ogbeifun

Pretorius

2021

Engineering Management in Production and Services

View full text Add to dashboard Cite

The National Department of Public Works and Infrastructure (NDPWI), an agency for infrastructure development in South Africa, provides accommodation and other infrastructure to various public service departments. Each department communicates its infrastructure requirements with the NDPWI. However, there are usually time lags between project briefing and the actual delivery of the infrastructure. Therefore, this article aims to explore the causes of delays and offer solutions to enhance customer satisfaction. The case study method of qualitative research was adopted. Data were collected from the NDPWI regional offices in Bloemfontein, Cape Town and Kimberley, and the professional service department at the head office in Pretoria, among purposively selected participants not below the deputy director level. The Delphi technique was used as an instrument for data collection and complemented during a focus group session. The findings revealed that the major factors contributing to delays included poor planning by the project execution team (PET), ineffective project monitoring and overcentralisation of the decision-making process. The findings, conclusions and recommendations of this research provide useful information for organisational restructuring, the training and continuous retraining of project personnel, especially the project managers. These steps hold the potential for ameliorating the negative effects of delay in the execution of construction projects by the NDPWI.

show abstract

Section: Focus Group Sessionsupporting

confidence: 60%

Section: Positionmentioning

confidence: 99%

Section: Validity and Reliabilitymentioning

confidence: 99%

Section: Leadershipmentioning

confidence: 99%

Section: Leadershipmentioning

confidence: 99%

See 3 more Smart Citations

Managing inter-departmental project delivery to enhance customer satisfaction

Cosa

Ogbeifun

Pretorius

2021

Engineering Management in Production and Services

View full text Add to dashboard Cite

show abstract

A systematic method for measuring the performance of a cyber security operations centre analyst

Agyepong

Cherdantseva

Reinecke

et al. 2023

Computers & Security

View full text Add to dashboard Cite

Developing a model of neonatal nurse‐controlled analgesia: A Delphi study

Muirhead,

Kynoch,

Peacock

et al. 2023

Journal of Advanced Nursing

View full text Add to dashboard Cite

AimTo develop a nurse‐led model of analgesia to manage post‐operative pain in the surgical neonate.DesignA four‐round e‐Delphi study was conducted from March to December 2022.MethodsAn e‐Delphi method was used seeking a consensus of 70% or greater. Fifty‐one experts were invited to join the panel. Members consisted of multi‐disciplinary healthcare professionals who work in areas associated with neonatal care. In round 1, 49 statements relative to neonatal pain assessment and management were distributed to the panel. Panel members were asked to rate their level of agreeance on a Likert scale from 1 to 5 (1 = strongly disagree to 5 = strongly agree). Ratings equal to or greater than 4 represented agreement, 3 indicated uncertainty and 2 or less disagreement with the proposed statement. An opportunity for free‐text responses after each statement was provided. This iterative process continued for three rounds. In the fourth and final round, the completed model of neonatal nurse‐controlled analgesia was presented along with a further opportunity to provide feedback on the final version.ResultsFour rounds of statements and voting were required to reach consensus on a model of neonatal nurse‐controlled analgesia. The model consists of criteria for use, over‐arching guidelines and three separate pathways based on an individual baby's pain assessment scores, need for pain relieving interventions and time‐lapsed post‐surgical procedure.ConclusionA comprehensive model of neonatal nurse‐controlled analgesia, applicable to the Australasian context, was developed in collaboration with a group of neonatal experts.ImpactThis study provides a multi‐modal family‐integrated model to manage neonatal post‐operative pain. By providing nurses with increased autonomy to assess and manage acute pain, this model has the potential to not only provide a more responsive and individualized approach to alleviate discomfort, but highlights the integral role of parent partnerships in the neonatal intensive care.Reporting MethodThis study was reported in line with the Conducting and REporting of DElphi studies (CREDE) guidance on Delphi studies.Patient or Public ContributionNo patient or public contribution was utilized for this study.

show abstract

Complementing a Delphi exercise with a focus group session

Cited by 11 publications

References 13 publications

Managing inter-departmental project delivery to enhance customer satisfaction

Managing inter-departmental project delivery to enhance customer satisfaction

A systematic method for measuring the performance of a cyber security operations centre analyst

Developing a model of neonatal nurse‐controlled analgesia: A Delphi study

Contact Info

Product

Resources

About