Competitive Bidding for Engineering Services

Parks, Gary A.; McBride, Robert R.

doi:10.1061/(asce)1052-3928(1987)113:1(66)

Cited by 13 publications

(10 citation statements)

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“…Such finding coincides with the empirical evidence from the case study of selected of consultants for alteration and addition building works in Australia (Harfield and Oluwoye, 2001) that past performance is particularly relevant to predict the service quality of professional maintenance services. In fact, many studies show past performance is an important criterion for selection of construction consultants (Kasma, 1987; Parks and McBride, 1987; Winch and Schneider, 1993). Past performance is considered to be the best predictor of future performance according to the theory of selection psychology (Ling, 2000; Hogan et al , 1996)…”

Section: Discussion Of the Empirical Resultsmentioning

confidence: 99%

“…Hogan et al 's recent meta‐analytic research suggests that performance in many jobs should, in principle, be predictable using good measures of past behaviour and performance, including “being responsive to client's needs”, “being persistent” and “taking initiatives”. Many studies show that past performance is an important selection criterion for construction consultants (Kasma, 1987; Parks and McBride, 1987; Winch and Schneider, 1993), particularly when projects are of a complex nature.…”

Section: The Impact Of Other Management Practices On Performancementioning

confidence: 99%

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The impact of management measures on performance of outsourced professional housing maintenance services

Lam

2008

Property Management

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PurposeThis study seeks to investigate the actual impact of management practices on performance quality of the outsourced professional housing maintenance services in Hong Kong. Much of the literature is theoretically based and there is a knowledge gap in empirical confirmatory testing of the validity of the theories for effective management of the outsourced professional services.Design/methodology/approachIt was hypothesized that there was positive correlation between output performance quality and input management factors. Triangulation methodology was used to develop and test the correlation whereby literature review and qualitative interviews with the maintenance consultancy management practitioners of the Hong Kong Housing Authority (HKHA) were used to generate the hypothesis which was then tested by quantitative regression, using data from the maintenance consultancies of the Authority.FindingsThe hypothesis was transformed into sub‐hypotheses, which were primarily positive relationships, between service quality and individual input factors of competition level, past performance, project leadership and quality benchmarking. Results of the qualitative and quantitative studies confirmed and validated the hypotheses, and hence substantiated that there is a significant correlation between performance quality and the relevant management practices in the outsourcing process of professional housing maintenance services.Research limitations/implicationsWhilst the correlation is validated in the context of professional housing maintenance services of the HKHA, it forms a conceptual baseline on which further research can build to test its significance for many other public and private sector settings, and for various professional property management services. Effective management measures can be identified to optimize performance quality.Practical implicationsThis paper establishes the validity of the impact of management practices that property managers can apply to enhance the quality of outsourced professional housing maintenance services for the benefit of their customers and organizations.Originality/valueThis study should contribute to management of outsourced professional services in the context of housing. Property managers can enhance the performance quality of their professional consultants by applying effective management measures so that they can optimize service quality to satisfy the ever‐increasing tenant and owner expectations of value for money property services from outsourcing.

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Section: Discussion Of the Empirical Resultsmentioning

confidence: 99%

Section: The Impact Of Other Management Practices On Performancementioning

confidence: 99%

The impact of management measures on performance of outsourced professional housing maintenance services

Lam

2008

Property Management

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“…that past performance is particularly relevant to predict the service quality of professional maintenance services. In fact, many studies show that past performance is an important criterion for the selection of construction consultants (Kasma, 1987;Parks and McBride, 1987;Winch and Schneider, 1993). Past performance is considered to be the best predictor of future performance according to the theory of selection psychology (Hogan et al, 1996).…”

Section: Methodsmentioning

confidence: 99%

Procuring professional housing maintenance services

Lam

2008

Facilities

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Purpose -This study aims to develop an evaluation model for public managers in Hong Kong to assist in the procurement of best value consultants for professional housing maintenance services as part of the privatisation process. Design/methodology/approach -The model developed is termed the "strategic evaluation model", in which the strategic objective of improving the efficiency and effectiveness of resources through privatisation is used as the basis for evaluation. A value for money (VFM) ratio can represent both efficiency and effectiveness. This ratio refers to the output service quality versus the input costs, which are assessed independently. Production and transaction costs are quantitative figures, and as such the key issue in the analysis is the forecast of the output quality. It was hypothesized that there was a correlation between output quality and input management and economic factors. A triangulation methodology was used to develop and test out the correlation whereby the literature review and qualitative interviews with the maintenance consultancy management practitioners of the Hong Kong Housing Authority (HKHA) were used to generate the hypothesis, which was then tested by quantitative regression, using data from the maintenance consultancies of the Authority. The hypothesis was validated, and hence an authentic, objective evaluation model was substantiated. Findings -The main hypothesis was "In evaluating the competitive consultants for providing professional services for housing maintenance, the decision approach to ensuring the optimum use of resources can be determined by an objective comparison of the value for money of the respective services". The sub-hypotheses considered the relationships between output service quality and individual input factors of competition level, past performance, project leadership and quality benchmarking. The results of the qualitative and quantitative studies confirmed and validated the hypotheses, and hence substantiated the strategic evaluation model which is based on objective VFM assessment.Research limitations/implications -While the model was developed in the context of housing maintenance in the Hong Kong Housing Authority, it can form the baseline from which further research can build to provide an evaluation model for procuring property management and construction professional and contractor services in many other public-and private-sector settings. Practical implications -The weighted quality and price assessment method previously used is unable to obtain value services. This combined assessment method should therefore be replaced by the strategic model in order to achieve an optimum use of resources. Originality/value -This paper establishes an evaluation framework for public managers to obtain best value services and hence ensure optimum use of resources in outsourcing of those facilities management (FM) services.

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“…Several studies investigating the quality of professional services in the construction industry converge on the notion that there may be a direct relationship between level of fees and quality of professional services. Some studies indicate that professional fees are one of the primary determinants of quality of professional services (Parks and McBride, 1987; DeFraites, 1989; Bubshait et al , 1998; Akampurira and Windapo, 2018; Assaf et al , 2018; and Ali and Au-Yong, 2021). However, other studies (Hoxley, 2000; Andi and Minato, 2004; Phua, 2005; Hoxley, 2007; Wimalasiri et al , 2010; Awolesi and Ayedun, 2012; Lam, 2012; Philips-Ryder et al , 2013; Laryea et al , 2021) reject that notion and assert that other factors apart from fees influence quality.…”

Section: Background To the Studymentioning

confidence: 99%

“…The influence of fees on quality of professional services (and by extension professional service outputs) is an important issue because poor quality professional services can negatively impact project outcomes such as duration and construction costs (Burati et al , 1992; Andi and Minato, 2003; Love et al , 2006). Several studies using a range of methods have been published since the late 1980s on the relationship between fees and quality of professional services (Parks and McBride, 1987; DeFraites, 1989; Bubshait et al , 1998; Shrestha and Mani, 2014; Okonkwo and Wium, 2018). However, there is still uncertainty regarding the effect of fees on quality of professional services because of diverse viewpoints in the literature.…”

Section: Introductionmentioning

confidence: 99%

Conceptual research methodology to investigate the relationship between fees and quality of professional service outputs

Govender

Laryea

Watermeyer

2022

JEDT

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Purpose Construction projects require a range of documents (e.g. drawings and specifications) prepared by built environment professionals. In recent years, there has been a perception amongst professionals that quality of documentation has declined. “Low” professional fees were cited as one of the reasons for poor quality documentation. However, most studies on the topic contained inappropriate methodologies. Therefore, the purpose of this paper was to develop a conceptual methodology to comprehensively examine the relationship between fees and professional service output quality. Design/methodology/approach A systematic literature review (SLR) was conducted to evaluate the limitations of previous methodologies and identify variables in the relationship between fees and quality of professional service outputs. Findings from the SLR were used to develop a conceptual methodology to investigate the relationship between fees and quality of professional service outputs. Findings Based on a frequency analysis of factors in the construction literature, the three main variables influencing professional service output quality were fees, coordination and amount of time available for project tasks. The SLR and shortcomings in previous studies informed the development of a conceptual methodology to examine the relationship between fees and professional service output quality. Practical implications The conceptual methodology will assist in comprehensively investigating the effect of fees on the quality of professional service outputs. This is particularly relevant in countries where clients procure built environment professional services based on the lowest fee tendered but are concerned about quality. The methodology can establish how and to what extent “low” fees impact on professional service output quality. Industry professionals can also use variables identified in this paper to mitigate quality-related risks when producing professional service outputs. Originality/value This paper adds to the body of knowledge by identifying variables in the relationship between fees and professional service output quality. The identified variables can be monitored and controlled by researchers during future investigations. Additionally, a conceptual methodology was proposed to assist researchers to determine the effect of fees on professional service output quality. The flexibility of the conceptual methodology enables it to comprehensively investigate other key variables (apart from fees) impacting on professional service output quality.

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Competitive Bidding for Engineering Services

Cited by 13 publications

References 0 publications

The impact of management measures on performance of outsourced professional housing maintenance services

The impact of management measures on performance of outsourced professional housing maintenance services

Procuring professional housing maintenance services

Conceptual research methodology to investigate the relationship between fees and quality of professional service outputs

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