“…Some authors find positive effects (Hammerschmid, Krischok, & Steigenberger, 2012;Kraak & Van Oosteroom, 2002;Office of Public Services Reform, 2002), others find negative effects (Boyne, 1996), and most studies seem to find no clear effects (Andrews, 2011;James, 2003). Overall, previous research confirms that more empirical research on the context-dependent effects of autonomy and result control is necessary.…”