Competing during a pandemic? Retailers’ ups and downs during the COVID-19 outbreak

Abstract

Since January 2020 Elsevier has created a COVID-19 resource centre with free information in English and Mandarin on the novel coronavirus COVID-19. The COVID-19 resource centre is hosted on Elsevier Connect, the company's public news and information website. Elsevier hereby grants permission to make all its COVID-19-related research that is available on the COVID-19 resource centre -including this research content -immediately available in PubMed Central and other publicly funded repositories, such as the WHO COVID database with rights for unrestricted research re-use and analyses in any form or by any means with acknowledgement of the original source. These permissions are granted for free by Elsevier for as long as the COVID-19 resource centre remains active.

Distribution of Services Within the Call Center and Covid 19 – a Case Study

“…Similar conclusions can be drawn from studies by other researchers, who indicate that although, due to the restrictions imposed during the pandemic, many businesses no longer exist, through huge disruptions to trade, communication, entertainment, and online shopping are experiencing unprecedented growth [33]. Studies show that the decrease in the availability of retail premises and the increase in health concerns have also been a huge stimulus to the growth of alternative distribution channels [34]. In addition, it is highly likely that increased sales via the internet will continue after the pandemic.…”

Investigating the emerging COVID-19 research trends in the field of business and management: A bibliometric analysis approach

“…Increasing the length of the lockdown and travel restrictions (national and international) are severely affecting the general economy. The COVID-19 crisis is generating spillover effects throughout global and regional supply chains, disrupting demand and supply (Pantano, Pizzi, Scarpi, & Dennis, 2020). Additionally, social distancing policies have almost destroyed service industries, like travel and tourism and hospitality, which could trigger a recession (Donthu & Gustafsson, 2020).…”

Managing the effectiveness of e-commerce platforms in a pandemic

“…The fear of Covid-19 stirs up the role of e-commerce that supports social interaction and stakeholders’ contributions to provide online buying and selling of products and services ( Addo et al, 2020 ). Pantano et al (2020) indicated that while the Covid-19 pandemic has produced anxiety, depression and stress in society, consumers are increasingly purchasing products and services through online platforms as they perceived the safety offered by the Internet and online technologies. Accordingly, the Covid-19 pandemic has increased health concerns as well as the need for online transactions to protect sellers and buyers from infection.…”