Competencies required for healthcare improvement positions

Abstract

Purpose The purpose of this paper is to examine the competencies that US healthcare organizations require for quality and performance improvement positions. Design/methodology/approach A US healthcare improvement job posting content analysis was conducted using the HQ Essentials competency framework. Findings The HQ essentials competencies most desired for improvement positions include project management, training, data analysis and applied performance improvement methods. Competency requirements varied somewhat by job focus area: performance, quality, or process improvement, and Lean and Six Sigma. Practical implications Healthcare leaders may use the author’s results to understand what competencies may be required for various improvement roles and to identify any gaps in required skills and knowledge areas that may need to be addressed. Educators and policy-makers should consider how these competencies align with employers’ needs and what resources or professional development may be needed to address gaps. Originality/value This is the first healthcare improvement competencies analysis based on job postings.

Lean Six Sigma in Healthcare: A Systematic Literature Review on Challenges, Organisational Readiness and Critical Success Factors

“…The importance of leadership is also extensively debated [32,33]. Some authors attempt to best characterise leadership by highlighting the importance of transformational and transactional perspectives, which are important in increasing staff motivation and engagement [34,35]. Horizontal and vertical communication is critical, as it enables the organisation to coordinate continuous improvement efforts and align operational goals with strategic objectives [36][37][38].…”

“…Meyer [35] Transformational style of leadership; pervasive communication across all organisational levels; widespread knowledge of project management; and training in data analysis and applied performance improvement methods.…”

“…Meyer [35] Stakeholder engagement; project management; action plans; effective communications; improvement culture; policy and procedures; and accreditation.…”