Competencies Required for Future Club Managers’ Success

Developing a competency model for private club managers

“…This was the first survey of management competencies in the hospitality industry. Ever since, management competencies have been used to address trends, challenges, and developments within the hospitality industry, including hotels and resorts (Chung-Herrera et al, 2003;Hsu and Gregory, 1995;Siu, 1998;Woods et al, 1998), food and beverage operations (Graves, 1996;Reynolds, 2000;Muller and Inman, 1996;Wilson et al, 2000), the tourism sector (Swedlove and Dowler, 1991;Legoherel et al, 2004), and the private club industry (Perdue et al, 2000(Perdue et al, , 2001(Perdue et al, , 2002.…”

“…This lack of knowledge of the private club industry was also reflective of the lack of research publications addressing current issues in the private club industry (Barrows and Walsh, 2002). Perdue et al (2000Perdue et al ( , 2001Perdue et al ( , 2002 examined competencies required for club managers. Many of these competencies were obtained from a CMAA certification task force which originally developed 11 competencies that was believed to be needed for success by club managers.…”

“…Barrows and Walsh (2002), for example, observed that the lack of knowledge of the private club industry, in general, was also reflective of the lack of research publications addressing current issues in the private club industry. Perdue et al (2000Perdue et al ( , 2001Perdue et al ( , 2002 were the first group of researchers who identified important competencies applied to private club managers. While they helped identify important competencies required for successful private club managers, these previous studies failed to address some of the most important managerial knowledge, skills, and abilities necessary for effective club management.…”

“…For example, Sandwith's (1993) competency domain model examined conceptual-creative, interpersonal, leadership, administrative and technical skills. Previous studies of club managers' competencies by Perdue et al (2000Perdue et al ( , 2001Perdue et al ( , 2002 have examined the importance of administrative and technical competencies, but have neglected the importance of leadership, interpersonal, and conceptual-creativity skills. These skills have been identified in other professions as some of the most important skills by organizational leaders (Oss, 2003).…”

“…The intent of the current study was to identify new competencies that were not addressed in previous managerial competencies studies in the private club industry, based on Perdue et al (2000Perdue et al ( , 2001Perdue et al ( , 2002 and Sandwith's five domain competency model (1993). The primary purposes were to explore the appropriate dimensions of managerial competencies, and then validate the identified dimensions of managerial competencies that private club managers perceived to be important.…”