2021
DOI: 10.9744/jmk.22.1.33-44
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Competence or Communication: From Hr Professionals to Employee Performance via Employee Satisfaction

Abstract: The motivation behind this investigation was to find out the relationship between competence and communication skills of human resources professionals and employee satisfaction, as mediating variables, to improve employee performance. This study also aimed to examine the direct relationship between competence and communication skills of human resources professionals and employee performance. For data collection, a questionnaire was sent to 60 employees from the level of Section Head to Senior Manager or those … Show more

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Cited by 4 publications
(4 citation statements)
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References 38 publications
(56 reference statements)
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“…ES rises in direct proportion to management professionals' communication skills. The findings back up Kotamena et al, (2021)claim that having honesty and practical interpersonal skills, as well as the flexibility to develop excellent relationships with all partners, increases overall ES.…”
Section: H2: Communication Between Management and Employee Are Positi...mentioning
confidence: 80%
See 1 more Smart Citation
“…ES rises in direct proportion to management professionals' communication skills. The findings back up Kotamena et al, (2021)claim that having honesty and practical interpersonal skills, as well as the flexibility to develop excellent relationships with all partners, increases overall ES.…”
Section: H2: Communication Between Management and Employee Are Positi...mentioning
confidence: 80%
“…Employers face difficulties in two areas: performance appraisal and employee satisfaction.Job satisfaction refers to how employees view their work, as well as the psychological attitudes that people have toward their jobs [3], [4]. Job satisfaction is conceptualized as the extent of need fulfillment derived from an employee's assessment of the intrinsic and extrinsic aspects of one's job, such as earnings, workplace environments, governance, commitment, and job progression [5]. A high-satisfied employee does not have to be a high-performer.…”
mentioning
confidence: 99%
“…HR, as part of the organization's goals, plays a critical role in assisting the organization in completing tasks and increasing employee performance. HR practitioners must possess the necessary skills to implement HR practices and act as change agents (Kotamena, Senjaya, Putri, & Andika, 2020).…”
Section: Introductionmentioning
confidence: 99%
“…Thus the competence of human resources can improve employee performance. Research on the relationship between competence and performance has been carried out by: (Wahyudi et (Kotamena et al, 2020), (Mastur, 2021), (Adam & Kamase, 2019), (Supiyanto, 2015), (Putra, 2021), (Setiastuti et al, 2022), (Sundari & Rifai, 2020), (Friolina et al, 2017), (Achmad, 2016), (Rantesalu et al, 2017), (Saban et al, 2020), (Rina & Perdana, 2017), (Pujiarti, 2019), (Pujiarti, 2019), (Winanti, 2011), (Herawati & Mahfudnurnajamuddin, 2018), (Abdi & Wahid, 2017).…”
Section: Introductionmentioning
confidence: 99%