Competence Cognition and Its Influence on Supervisors’ Job Satisfaction: A Perspective of Guest Houses in Mombasa County, Kenya

Abstract

Competence is the extent to which an employee can perform work activities skilfully and with the required knowledge. Competence is critical for guest house supervisors. This is because, compared to classified hotels, guest houses, which command a greater patronage, have a larger percentage of untrained personnel. For staff with hospitality training, they at best, serve as supervisors. This study sought to determine the influence of competence, a dimension of psychological empowerment, on job satisfaction of guest house supervisors. A descriptive survey study design, focusing on the seventy-six registered guest houses in Mombasa County was utilized. The study adopted census, where all the supervisors in all the registered guest houses in Mombasa County were included in the research. Primary data was collected through a semi-structured questionnaire. Pearson correlation coefficient and linear regression were used to establish the relationship between the study variables. Findings revealed that there existed a positive and significant influence (p< 0.05) of competence on job satisfaction (r= 0.554). Other than guest house owners and managers, this study will be helpful to organizations under the Ministry of Tourism in sensitizing their members on the importance of the supervisors' competence tenet of psychological empowerment in discharging their work roles.

The Mediating Effect of Psychological Empowerment on the Relationship between Transformational Leadership and Staff Retention in Microfinance Institutions in Kenya

“…In their investigation of psychological empowerment effect on staff satisfaction, Kivuva et al (2019) considered only one cognition of psychological empowerment, namely meaning, leaving out competence, self-determination and impact. Since this would alter the overall impact of psychological empowerment on organizational outcomes (Pradhan et al, 2017;Turnipseed & VandeWaa, 2020), the current study conceptualized psychological empowerment as constituted of all the four cognitions.…”