“…Through the exchanges with middle managers they learn about market trends, technological developments, or competitor moves that they likely have not been aware of since middle managers are often closer to the market (e.g., ). Yet, much evidence suggests that humans have an innate need to feel a sense of mastery in effecting change, in a desired direction, on the environments that they are in (e.g., De Charms, 1968;Friesen, Kay, Eibach, and Galinsky, 2014;Greenberger and Strasser, 1986;Landau et al, 2015;Thompson and Schlehofer, 2008). As a consequence, humans "normally respond to events and cognitions that reduce personal control with efforts to restore perceived control to baseline levels" (Landau et al, 2015: 694;Brehm, 1966;Wicklund, 1974).…”