“…Parcel lockers are seen as a solution for failed deliveries [ 9 , 10 , 11 , 12 , 13 ], for problems in finding addresses [ 14 ] and for return deliveries [ 14 ]. Parcel lockers also increase the consolidation of deliveries [ 7 , 9 , 12 , 15 , 16 , 17 ], decrease the number of drop-off points [ 16 ], decrease the vehicle kilometer traveled (VKT) [ 14 , 18 , 19 ] and decrease delivery cost [ 8 , 9 , 13 , 20 , 21 ]. From an environmental viewpoint, authors have stated that parcel lockers are more sustainable [ 22 ], and reduce exhaust emissions [ 6 , 8 , 12 , 17 , 23 , 24 ], transport-related noise [ 6 ] and traffic jams [ 6 ].…”