Comparison of Service Outcomes of Case Management Teams With and Without a Consumer Provider

Schmidt, Lisa; Gill, Kenneth J.; Pratt, Carlos W.; Solomon, Phyllis

doi:10.1080/15487760802186253

Cited by 32 publications

(22 citation statements)

References 27 publications

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“…This had, at times, caused disorder on a team [15, 29]. The results of this research did not reveal any confusion of this type between the CPs and other professionals.…”

Section: Discussionmentioning

confidence: 86%

Consumer providers' experiences of recovery and concerns as members of a psychiatric multidisciplinary outreach team: A qualitative descriptive study from the Japan Outreach Model Project 2011-2014

Kido¹,

Kayama²

2017

PLoS ONE

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ObjectiveThe objective of this study was to clarify consumer providers (CPs) subjective experiences as members of a psychiatric multidisciplinary outreach team that provided services to individuals with a mental illness living in the community.MethodsA qualitative descriptive study was conducted through semi-structured interviews. Participants were clients hired as CPs in the Japanese Outreach Model Project from September 2011 until March 2014. Of the seventeen CPs, nine participated in this study. We looked at the CPs' subjective experiences of fulfillment and difficulty.ResultsIn the process of providing services, CPs experienced both achievements and concerns. They had a sense of achievement by caring for their clients and they experienced that they themselves were recovering. They were also concerned about having inadequate knowledge and skills to provide psychiatric services to their clients. Further, there were concerns about their dual role on the multidisciplinary team and being support staff while they were still using mental health services themselves.ConclusionThe results show that the activities of CPs included fulfillment, recovery, and dilemmas. Clarifications will likely contribute to an increase in understanding and cooperation between CPs and other professionals with whom they work. Further studies are needed to investigate policies related to mental health consumers who are also providers of mental health services.

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“…This had, at times, caused disorder on a team [15, 29]. The results of this research did not reveal any confusion of this type between the CPs and other professionals.…”

Section: Discussionmentioning

confidence: 86%

Consumer providers' experiences of recovery and concerns as members of a psychiatric multidisciplinary outreach team: A qualitative descriptive study from the Japan Outreach Model Project 2011-2014

Kido¹,

Kayama²

2017

PLoS ONE

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“…While some peer workers resisted this as undermining the trust that was at the basis of the relationships they built with service users, others reported feeling more autonomous, confident and assured in their role as a result. Other research has cautioned against the 'socialisation' of peer workers into the working culture around them, through generic training and an overly procedural approach to the role, because of the possibility that the distinctiveness of the role might be lost as a result (Schmidt et al 2008).…”

Section: Risk Management Risk Adversity and Responsibilitymentioning

confidence: 99%

Peer Worker Roles and Risk in Mental Health Services: A Qualitative Comparative Case Study

Holley

Gillard

Gibson

2015

Community Ment Health J

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New peer worker roles are being introduced into mental health services internationally. This paper addresses a lack of research exploring issues of risk in relation to the role. In-depth interviews were carried out with 91 peer workers, service users, staff and managers. A grounded analysis revealed protective practice in minimising risk to peer worker well-being that restricted the sharing of lived experience, and a lack of insight into how peer workers might be involved in formal risk management. Alternatively, analysis revealed potential new understandings of risk management based on the distinctive, experiential knowledge that peer workers brought to the role.

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“…Where peer workers are to be introduced as members of the multidisciplinary mental health team there are arguments in favour of standardising and regulating the role (Stewart 2008). However, others have suggested that such formalisation will undermine the peer 'essence' of the role (Faulkner 2010), that there is a risk of peer workers becoming 'socialised' into the working culture around them, and of the distinctiveness of the role being lost (Schmidt 2008).…”

Section: Distinctiveness Of the Peer Worker Rolementioning

confidence: 99%

Peer workers in mental health services: literature overview

Gillard¹,

Holley²

2014

Adv. psychiatr. treat

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SummaryPeer worker roles are being introduced in mental health services in the UK and internationally, to support individuals in their recovery. There is substantial qualitative evidence that demonstrates benefits at an individual level and some evidence of impact on service use and costs, although there are currently few high-quality randomised controlled trials supporting these findings, especially from the UK. A growing body of research indicates that careful consideration of organisational issues regarding the introduction of peer worker roles – the distinctiveness and shared expectations of the role, strategic alignment, organisational support – might maximise their impact. Properly supported and valued peer workers are an important resource to the multidisciplinary team, offering experiential knowledge and the ability to engage patients in their treatment through building relationships of trust based on shared lived experience.LEARNING OBJECTIVESAppreciate the origins of the peer worker role and how the role has been introduced into mental health services to date.Understand the evidence for the benefits of peer worker roles, for patients, peer workers and mental health service delivery.Demonstrate awareness of the organisational and team-level barriers to and facilitators of introducing peer workers into, or alongside, existing multidisciplinary mental health teams.

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Comparison of Service Outcomes of Case Management Teams With and Without a Consumer Provider

Cited by 32 publications

References 27 publications

Consumer providers' experiences of recovery and concerns as members of a psychiatric multidisciplinary outreach team: A qualitative descriptive study from the Japan Outreach Model Project 2011-2014

Consumer providers' experiences of recovery and concerns as members of a psychiatric multidisciplinary outreach team: A qualitative descriptive study from the Japan Outreach Model Project 2011-2014

Peer Worker Roles and Risk in Mental Health Services: A Qualitative Comparative Case Study

Peer workers in mental health services: literature overview

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