Comparison of Satisfaction of Students in Public and Private Sector Colleges of Khyber Pakhtunkhwa, Pakistan

Abstract

Background: Student satisfaction in educational institutions is a multifaceted issue influenced by various factors. In Pakistan, the distinction between public and private sector education provides a unique context to study these factors. Understanding these elements is crucial for improving educational standards and student experiences in these sectors. Objective: This study aims to compare and analyze the factors affecting student satisfaction in public and private sector colleges in Khyber Pakhtunkhwa, Pakistan. It seeks to identify key determinants of student satisfaction and challenges faced by students in these educational settings. Methods: A qualitative research approach was employed, utilizing structured interviews as the primary data collection method. Eight students from both public and private sector universities in Pakistan were interviewed. The interviews comprised five targeted questions designed to explore factors influencing student satisfaction. Thematic analysis was conducted on the interview transcripts to identify recurring themes and patterns. The data were assessed using SPSS version 25 to provide a nuanced understanding of these themes. Results: The study revealed that student satisfaction in both sectors is influenced by the quality of teaching, availability of resources, cleanliness, and access to technologically advanced equipment. Key challenges identified include economic constraints, teaching methods, lack of technological resources, and political influence in educational settings. The thematic analysis indicated that improving teaching quality, resource allocation, and infrastructure are vital for enhancing student satisfaction. Conclusion: The study concludes that student satisfaction in Pakistani educational institutions is contingent on a variety of factors, with significant differences observed between public and private sectors. It highlights the need for targeted improvements in teaching methods, resource provision, and infrastructure development. The findings offer valuable insights for policymakers and educational administrators in Pakistan to enhance the quality of education and student experiences.