2014
DOI: 10.2147/ppa.s53829
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Comparison of factors influencing patient choice of community pharmacy in Poland and in the UK, and identification of components of pharmaceutical care

Abstract: BackgroundSeveral factors, which are components of pharmaceutical care, can influence a patient’s choice of a community pharmacy store and contribute to frequent visits to the same pharmacy.ObjectivesTo compare factors that influence a patient’s choice of pharmacy in Poland and in the UK, to identify which of them are components of pharmaceutical care, and to relate them to patient loyalty to the same pharmacy.MethodsA self-administered, anonymous questionnaire was distributed to clients visiting pharmacies in… Show more

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Cited by 43 publications
(45 citation statements)
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“…Therefore, the role of a pharmacist should change, from that solely of a medication dispenser, to one that is much more patient-oriented. In countries such as the United Kingdom or Canada -often considered the global capital of advanced pharmaceutical services, these processes are well implemented and have been further introduced into both practical and routine clinical settings [50].…”
Section: Implications On Routine Practicementioning
confidence: 99%
“…Therefore, the role of a pharmacist should change, from that solely of a medication dispenser, to one that is much more patient-oriented. In countries such as the United Kingdom or Canada -often considered the global capital of advanced pharmaceutical services, these processes are well implemented and have been further introduced into both practical and routine clinical settings [50].…”
Section: Implications On Routine Practicementioning
confidence: 99%
“…For example, the portion of respondents who have above 12 years educational attainment in this study (73.7%) was higher than that of entire population (48%) (OECD, ). It was well documented that socioeconomic status of patients, including education, job, and income, are highly related to their perceptions about pharmaceutical care (Assa & Shepherd, ; Merks, Kaźmierczak, Olszewska, & Kołtowska‐Häggström, ; Wood, Gibson, Radley, & Williams, ). Given these limitations, the findings of this study should be interpreted with caution.…”
Section: Discussionmentioning
confidence: 99%
“…Their choice of strategies may be a pragmatic response towards a customer base that still view community pharmacies as business entities rather than professional service providers . Pharmacy customer satisfaction in Malaysia was driven by convenient opening hours, availability and variability in products and price offered, unlike in counties such as Poland and United Kingdom where quality of service and pharmacists’ professionalism influenced choice of pharmacy . There is a need for community pharmacies to cultivate a professional image and offer more professional services to alter the perceptions of Malaysian customers.…”
Section: Discussionmentioning
confidence: 99%