“…Though we have offered detailed observations about an excerpt comprising less than 1 minute in real time, such attention is required in order to lay an empirical foundation for understanding how soliciting (Marvel et al, 1999) and attending to delicate moments get adequately accomplished during history taking. It has often been described in terms of "empathic opportunities" (Bellett & Maloney, 1991;Branch & Malick, 1993;Brown, 1989;Suchman et al, 1997), or moments of "embarrassment" (Goffman, 1956(Goffman, , 1959(Goffman, , 1969Heath, 1986Heath, , 1988, but ongoing work is needed to anchor conceptualizations about interaction within specific moments and practices organizing exchange. By closely examining the vocal and visual organization of this excerpt, a grounded understanding emerges of moments wherein attending gets interactionally accomplished.…”