Comparison of benefits of radio frequency identification: Implications for business strategic performance in the U.S. and Korean retailers

Kim, Eun Young; Ko, Eunju; Kim, Hae Jung; Koh, Chang E.

doi:10.1016/j.indmarman.2008.01.007

Cited by 52 publications

(42 citation statements)

References 35 publications

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“…The growing trend in the use of information technology and web-based activities has received substantial attention from researchers to investigate their impact on business and commerce [1,2]. The use of information and communication technologies (ICTs) in business practices, processes, product development, strategy, and decision making has significantly contributed to change in businesses' patterns and economic growth of various industry sectors [3,4], including the hospitality and tourism industry [5,6]. Past research has been impressive in examining and bringing to the fore the role of ICTs on employee and organization productivity and performance [1,7,8].…”

Section: Introductionmentioning

confidence: 99%

“…Indeed, ICT has been reported to have positive influences on organizational development [2,9], innovation [10], operational performance [11], competitiveness [12], employment [8], sales force activities [13], and the enterprise information system [14]. Likewise, ICT adoption offers a broad range of opportunities for developing attention from international tourists, which have significantly boosted the tourism and hospitality industry in the country [6]. significantly boosted the tourism and hospitality industry in the country [6].…”

Section: Introductionmentioning

confidence: 99%

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Towards Strategic Business Performance of the Hospitality Sector: Nexus of ICT, E-Marketing and Organizational Readiness

Anser

Yousaf²,

Usman

et al. 2020

Sustainability

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Purpose: This study aims to present a strategic business performance (SBP) model for firms operating in the hospitality industry by providing them guidance on how to use information and communication technologies (ICTs) and e-marketing to attain strategic performance. This paper also explores the moderating role of organizational readiness in the relationship between ICT and e-marketing. Methodology: Data were collected from the top, middle, and operational managers in 4-star and 5-star hotels. To test the mediating role of e-marketing in the relationship between ICT and SBP, Preacher and Hayes’s (2008) approach was used along with the bootstrap method. Regression analysis was carried out to examine the moderating role of organizational readiness. Findings: ICTs provide opportunities to execute e-marketing activities for achieving competitiveness. The empirical findings proved that the use of ICTs provides a basis for establishing a successful e-marketing mechanism that helps hotels to achieve SBP. Furthermore, ICTs’ influence on e-marketing is strengthened by organizational readiness. Originality/value: This paper adds to previous literature on ICTs, SBP, and e-marketing by examining the role of e-marketing and ICTs in positively contributing to the hotels’ SBP, which is a broader measure of firms’ business performance, as compared to the traditional financial or operational measures of a firm’s performance. Since previous studies on the links between ICTs, e-marketing, and firm performance are based on conventional measures of firm performance, this study offers new insights into the nexus of ICTs, e-marketing, and firm performance.

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Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Towards Strategic Business Performance of the Hospitality Sector: Nexus of ICT, E-Marketing and Organizational Readiness

Anser

Yousaf²,

Usman

et al. 2020

Sustainability

View full text Add to dashboard Cite

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“…Most studies are qualitative in nature (e.g., Boeck & Wamba, 2008) and a limited amount has been written on RFID implementation in the manufacturing context and specifically in Europe (E. Y. Kim, Ko, Kim, & Koh, 2008). Put differently, empirical studies on RFID are in their infancy, and there is a critical need for additional investigation into the impacts of RFID on supply chain management and firm performance (E. Y.…”

Section: Enterprise Systems and Radio Frequency Identificationmentioning

confidence: 99%

Adoption of Radio Frequency Identification among Manufacturing Firms

Oghazi

2013

Journal of Promotion Management

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Practitioners and academics have identified and acknowledged the presence of a gap related to actual and potential values of radio frequency identification (RFID) technology in the manufacturing industry. The purpose of this study is to present the RFID implementation in Swedish manufacturing firms, and if or to what extent use of this technology facilitates in increasing transparency of in-formation throughout the supply chain for manufacturing companies. The findings show that although the great majority of firms are actively working with integrated information systems, only a small fraction has adopted RFID.

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“…Study presented by E.Y. Kim et al (2008) emphasizes importance of RFID benefits of supply chain management to business performance. Overview of the recent developments in RFID and the analysis and aspects of RFID usage in supply chain are given by Dolgui & Proth (2008).…”

Section: Rfid and Supply Chain Managementmentioning

confidence: 99%