The effective-one-body theory (EOB) describes the conservative dynamics of compact binary systems in terms of an effective Hamiltonian approach. The Hamiltonian for moderately eccentric motion of two non-spinning compact objects in the extreme mass-ratio limit is given in terms of three potentials: a(v),d(v), q(v). By generalizing the first law of mechanics for (non-spinning) black hole binaries to eccentric orbits, [A. Le Tiec Phys. Rev. D92, 084021 (2015)] recently obtained new expressions ford(v) and q(v) in terms of quantities that can be readily computed using the gravitational self-force approach. Using these expressions we present a new computation of the EOB potential q(v) by combining results from two independent numerical self-force codes. We determine q(v) for inverse binary separations in the range 1/1200 ≤ v 1/6. Our computation thus provides the first-ever strong-field results for q(v). We also obtaind(v) in our entire domain to a fractional accuracy of 10 −8 . We find that our results are compatible with the known post-Newtonian expansions ford(v) and q(v) in the weak field, and agree with previous (less accurate) numerical results ford(v) in the strong field.