Comparing the Perceived Legitimacy of Content Moderation Processes: Contractors, Algorithms, Expert Panels, and Digital Juries
Christina A. Pan,
Sahil Yakhmi,
Tara P. Iyer
et al.
Abstract:While research continues to investigate and improve the accuracy, fairness, and normative appropriateness of content moderation processes on large social media platforms, even the best process cannot be effective if users reject its authority as illegitimate. We present a survey experiment comparing the perceived institutional legitimacy of four popular content moderation processes. We conducted a within-subjects experiment in which we showed US Facebook users moderation decisions and randomized the descriptio… Show more
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