Comparing Models of Helper Behavior to Actual Practice in Telephone Crisis Intervention: A Silent Monitoring Study of Calls to the U.S. 1–800‐SUICIDE Network

Mishara, Brian L.; Chagnon, Fran ̧ois; Daigle, Marc; Balan, Bogdan; Raymond, Sylvaine; Marcoux, Isabelle; Bardon, Cécile; Campbell, Julie K.; Berman, Alan L.

doi:10.1521/suli.2007.37.3.291

Cited by 85 publications

(100 citation statements)

References 6 publications

(8 reference statements)

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“…Child helplines are general helplines, and in our study, the counselors are professional volunteers with some, but not extensive, training in handling suicidal callers, chatters, and texters. Risk assessment skills are often lacking among professional mental health providers, primary care physicians (Kalafat et al., ), and even in helplines dedicated to suicidal clients (Mishara et al., ). Mishara et al.…”

Section: Discussionmentioning

confidence: 99%

“…A growing body of research has consistently shown that helplines are effective tools in reducing distress and suicidality for help‐seekers. Most of these studies concern telephone‐based services (Gould, Kalafat, HarrisMunfakh, & Kleinman, ; King, Nurcombe, Bickman, Hides, & Reid, ; Lester, ; Mishara & Daigle, ; Mishara et al., ) and one concerns chat‐based interventions (Mokkenstorm et al., ). To our knowledge, there are no published studies on the efficacy of text‐based suicide helpline services.…”

mentioning

confidence: 99%

“…We analyzed a sample of SMS sessions from a child helpline in order to determine the association between the session process and its impact, as indicated by the child immediately after receiving counseling and at a 2‐week follow‐up. Assessing impact of anonymous, technology‐mediated counseling is challenging (Mishara & Côté, ; Mishara & Daigle, ; Mishara et al., ), but the technology of SMS counseling has opened up ways of distributing questionnaires while still acknowledging the service users’ need for informed consent and anonymity.…”

mentioning

confidence: 99%

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Texting for Help: Processes and Impact of Text Counseling with Children and Youth with Suicide Ideation

Sindahl

Côte

Dargis

et al. 2018

Suicide & Life Threat Behav

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Objective To explore: (1) how children contacting a child helpline with suicide ideation differ from children discussing other topics, (2) whether text messaging effectively helps, and (3) which counselor behaviors are most effective. Method Of 6,060 text sessions at the Danish national child helpline, 444 concerned suicidality, of which the 102 sessions that included self‐rated, end Session ratings were selected for content analysis. Results Twenty‐six percentage of suicidal children had severe suicidality. The suicide sample had significantly more girls, was older than the nonsuicide sample, and more often recontacted the helpline in the 2 weeks prior to follow‐up. 35.9% of suicidal children felt better immediately and over half ended the session with a plan of action. At follow‐up, 23.9% of suicidal children reported feeling better; however, 37.0% reported feeling worse. Talking about emotions, expressing empathy, and encouraging the child to talk to someone were associated with positive impacts. Setting boundaries was associated with negative impacts. Conclusions Texting with suicidal children can be helpful, but should be considered a first step toward obtaining more sustainable help. Research is needed to determine how to better help children who felt worse or did not improve in the 2 weeks after contacting the helpline. Suggestions to further training of counselors are discussed.

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Section: Discussionmentioning

confidence: 99%

mentioning

confidence: 99%

mentioning

confidence: 99%

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Texting for Help: Processes and Impact of Text Counseling with Children and Youth with Suicide Ideation

Sindahl

Côte

Dargis

et al. 2018

Suicide & Life Threat Behav

Self Cite

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“…Twenty-Four Hours Crisis Line Earlier in the twentieth century, telephone counseling was utilized to help people with suicidal ideation by religious organizations or volunteers (Mishara et al 2007). Hotlines are one of the oldest suicide prevention strategies in America (Shneidman and Farberow 1957) and the United Kingdom (Day 1974).…”

Section: Selective Strategymentioning

confidence: 99%

Evaluation of the Suicide Prevention Program in Kaohsiung City, Taiwan, Using the CIPP Evaluation Model

Chen

et al. 2010

Community Ment Health J

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The purpose of this study is to evaluate the effectiveness of the Kaohsiung Suicide Prevention Center (KSPC) of Kaohsiung City, Taiwan, during the period from June 2005 to June 2008. We used a modified CIPP evaluation model to evaluate the suicide prevention program in Kaohsiung. Four evaluation models were applied to evaluate the KSPC: a context evaluation of the background and origin of the center, an input evaluation of the resources of the center, a process evaluation of the activities of the suicide prevention project, and a product evaluation of the ascertainment of project objectives. The context evaluation revealed that the task of the KSPC is to lower mortality. The input evaluation assessed the efficiency of manpower and the grants supported by Taiwan's Department of Health and Kaohsiung City government's Bureau of Health. In the process evaluation, we inspected the suicide prevention strategies of the KSPC, which are a modified version of the National Suicide Prevention Strategy of Australia. In the product evaluation, four major objectives were evaluated: (1) the suicide rate in Kaohsiung, (2) the reported suicidal cases, (3) crisis line calls, and (4) telephone counseling. From 2005 to 2008, the number of telephone counseling sessions (1,432, 2,010, 7,051, 12,517) and crisis line calls (0, 4,320, 10,339, 14,502) increased. Because of the increase in reported suicidal cases (1,328, 2,625, 2,795, and 2,989, respectively), cases which were underreported in the past, we have increasingly been able to contact the people who need help. During this same time period, the half-year suicide re-attempt rate decreased significantly for those who received services, and the committed suicide rate (21.4, 20.1, 18.2, and 17.8 per 100,000 populations, respectively) also decreased. The suicide prevention program in Kaohsiung is worth implementing on a continual basis if financial constraints are addressed.

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“…Во-первых, использование горячих линий [Mishara, Chagnon, Daigle, 2007]. Однако результаты применения этой стратегии ока-зались противоречивыми.…”

Section: теоретические аспекты проблемыunclassified

The Use of «Child Hopelessness Scale» Test in Validation of the Screening Test of Adolescents’ Suicidal Behavior

Belogai¹,

Borisenko²,

Evseenkova³

et al. 2018

Bull.ISU.Ser.Psychol.

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Comparing Models of Helper Behavior to Actual Practice in Telephone Crisis Intervention: A Silent Monitoring Study of Calls to the U.S. 1–800‐SUICIDE Network

Cited by 85 publications

References 6 publications

Texting for Help: Processes and Impact of Text Counseling with Children and Youth with Suicide Ideation

Texting for Help: Processes and Impact of Text Counseling with Children and Youth with Suicide Ideation

Evaluation of the Suicide Prevention Program in Kaohsiung City, Taiwan, Using the CIPP Evaluation Model

The Use of «Child Hopelessness Scale» Test in Validation of the Screening Test of Adolescents’ Suicidal Behavior

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