Comparing German and Italian food banks

Abstract

For AuthorsIf you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.comEmerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation.*Related content and download information correct at time of download. Purpose -The purpose of this paper is to investigate food bank actors' knowledge of food insecurity in Germany and in Italy, as well as interactions between food bank actors and food bank users. The study builds on a knowledge framework from an educational context and applies it to food banks. Design/methodology/approach -The study uses a qualitative research approach. In all, 22 in-depth interviews were recorded, transcribed and analyzed through inductive qualitative content analysis.Findings -German and Italian food bank actors interviewed had at least situational knowledge on food insecurity. Some actors of the Italian food bank also showed procedural knowledge. Interactions between food bank personnel and users were affected by feelings of gratitude, shame, anger and disappointment. Originality/value -The study explores food bank personnel's knowledge on food insecurity, which appears to be a knowledge gap, even though many prior studies were dedicated to food banks and food insecurity. The study contributes to knowledge systematization to provide best practice recommendations for volunteer-user interaction, and suggests how food bank managers and volunteers' knowledge can be improved.

‘Sometimes, it's not just about the food': The social identity dynamics of foodbank helping transactions

“…This admittance can be a source of shame and embarrassment, thereby preventing people from visiting foodbanks (Caplan, 2016): a finding also observed in Dutch, German, and French contexts (Rombach, Bitsch, Kang, & Ricchieri, 2018;van der Horst, Pascucci, & Bol, 2014). Those who do visit often disclose that accessing aid has made them feel like 'failures' (Douglas, Sapko, Kiezebrink, & Kyle, 2015).…”

Perception and willingness to contribute towards food banking in the Ashanti Region of Ghana

“…: caterers, retailers, processors, farmers, food manufacturers and finally end-users) must perform his/ her role to prevent and mitigate food waste (Galli et al, 2019). Today, food banks have attracted the attention of numerous scholars across the length and breadth of most developed countries (See, Campbell et al, 2013;Booth and Whelan, 2014;Caplan, 2016;Rombach et al, 2018;Prayogo et al, 2018). Owing to food banking being an effective response to food insecurity (Enns et al, 2020).…”

Measuring customer satisfaction on the cleanliness of food premises using fuzzy conjoint analysis: A pilot test

“…Many factors were identified to influence customer satisfaction when visiting food premises, including, food taste, service, price, environment and hygiene [ 3 , 4 ]. A study conducted by Fatimah and colleagues (2011) on Malaysian customers found that cleanliness was the main factor followed by food variety and location of the premises as criteria in selecting dining places [ 5 ].…”