Comparative analysis of selected process maturity assessment models applied in the public sector

Abstract

PurposeDespite the multitude of publications concerning the process maturity assessment models applied in the private sector, the matter of the choice of a process maturity assessment model is not so unambiguous in the public sector. The goal of this article is to identify process maturity assessment models applicable to the public sector.Design/methodology/approachLiterature review, enabling identification of process maturity assessment models applicable to the public sector. Comparative analysis, making it possible to identify the advantages and disadvantages of the selected maturity assessment models.FindingsModels enabling assessment of process maturity and e-government maturity applicable to the public sector have been identified. Potential benefits and limitations specific to the analysed models have been established.Practical implicationsThe publication indicates which process maturity assessment models can be successfully applied in the public sector. As such, it provides important support for the public sector in the decision-making process concerning the choice and implementation of a specific process maturity assessment model.Originality/valueThis is one of the few study which refers to a comprehensive review and analysis of process maturity assessment models applicable to the public sector. As the relevant contribution, it clarifies the relationships and differences between process and e-government maturity assessment models. This study provides important aid to both practitioners and theorists in terms of the selection of a process maturity assessment model against specific research needs.

Maturity as a critical sustainability factor for e‐government: Toward a conceptual framework

“…Prior studies show that there exist a variety of problems such as lack of technology, budget, and human resource constraints, all of which affect the success and long‐term adoption of e‐government services (Chohan et al, 2020). Other problems associated with this include e‐literacy, accessibility, law and policy, trust, privacy, security, interoperability, and so forth (Almarabeh & AbuAli, 2010; Gebczynska & Vladova, 2023). Still, inadequate competent human resources, lack of public‐private collaboration/partnerships, lack of training and knowledge transfer, lack of e‐government transformation and resistance to change, low budgets and operating costs, as well as lack of a defined plan are considered to be pervasive impediments to the sustainability of e‐government services (Al‐Shboul et al, 2014; Hujran, 2023).…”