Comparative Analysis of Malcolm Baldrige National Quality Award Criteria: An Empirical Study of India, Mexico, and the United States

International Journal of Business and Management, Vol. 5, No. 1, January 2010, all in one PDF file

“…Another, reason for selecting the USA and India for comparison is the outsourcing phenomenon that is a result of Indian firms being the greatest beneficiary of USA firms that outsource to India (Lee et al, 2003). Schniederjans et al (2006) stated that cross comparison study may be helpful in understanding the similarities and differences in quality management practices in various countries.…”

“…More similarities in both countries were found in the effect of quality management practices on customer focus and satisfaction. Schniederjans et al (2006) conducted a study on quality management practices in manufacturing companies between three countries which are India, Mexico and USA. A reason for selecting the USA and Mexico for comparison can be suggested by the movement of USA firms to Mexico under the North American Free Trade Agreement (NAFTA).…”

A 21st Century framework for quality management

“…Hence, system thinking was incorporated into the development of the framework for this research. Historically, a common forming principle of quality management has been ensuring that the organisation remains competitive and demonstrates its "pursuit for excellence" (Jabnoun and Sedrani 2005;Schniederjans, et al, 2006;Zairi, 2006;Kanji, 2007). According to Kanji (2007), the first condition necessary to improve and ultimately to achieve organisational excellence, is to measure what drives the satisfaction of the key organisational stakeholders.…”

“…The process component of the framework was developed as categories which consisted of the common forming principles of TQM as emphasised by Jabnoun and Sedrani (2005), Schniederjans et al (2006), Zairi (2006) and Kanji (2007). The categories were productivity key performance indicators (KPI"s), technical governance, and social and environmental sustainability.…”

“…The common forming principles of quality in the past have always been ensuring that organisation remains competitive and demonstrates its "pursuit for excellence" (Kanji, 2007;Zairi, 2006;Schniederjans et al, 2006;Jabnoun and Sedrani, 2005).…”