Comparative Analysis of Corporate Social Responsibility Policy (CSRP) from Selected Hotel Brands and Identifying Areas for the CSRP Enhancement

Sudhagar, D.P.; Samuel, Sheeba

doi:10.1007/978-981-13-9209-2_11

Cited by 1 publication

(3 citation statements)

References 26 publications

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“…Ripped pillowcases are reused as excellent dusters for cleaning glasses and mirrors without scratching them. Consistent with previous studies, our findings showed that reusing and recycling material is a widely used practice for green hotels that implement CSR practices (Sudhagar and Samuel, 2019;Chen and Chen, 2012).…”

Section: Findings and Discussionsupporting

confidence: 92%

“…Chou (2014) found that personal environmental norms exhibited a stronger effect on employees' green behaviour than other variables. Furthermore, the senior management should further emphasise green engagement to implement environmental policies, and the human resources management should provide environmental education among employees (Sudhagar and Samuel, 2019;Sourvinou and Filimonau, 2018).…”

Section: Increasing Work Efficiencymentioning

confidence: 99%

“…Apart from simply using "green" in hotels, the word "environmental sustainability" is also associated in compliance with corporate social responsibilities (CSR) and Sustainable Development Goals (SDGs) (Raub and Martin-Rios, 2019). Hotel CSR policy concentrates on education; skill enhancement; restoration; livelihood support; social problems; support to government policy, environmental protection and conservation; extended support and community development (Sudhagar and Samuel, 2019). SDGs are focussed on fostering economic growth and addressing various social needs, which include delivering decent employment, assuring sustainable production and consumption practices, achieving gender equality and protecting the environment (UN, 2018).…”

Section: Introductionmentioning

confidence: 99%

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Evaluating the environmental sustainability strategies of the housekeeping department: the case of an international hotel chain in Hong Kong, China

Choy

Cheng²,

Yu³

2021

TRC

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Purpose The purpose of this paper is to use the case of an international luxury hotel chain in Hong Kong to present the general environmentally-friendly practices in housekeeping. Six in-depth interviews were conducted with the housekeeping department staff to evaluate the effectiveness of the Hotel’s environmental sustainability practices by analysing their benefits and limitations. Results reveal that all informants acknowledged the environmental sustainability strategies adopted by the Hotel, which can benefit stakeholders. Despite multiple green practices in hotel housekeeping, several strategies may not be as significant as expected with misaligned expectations from the management and the actual practices may create excessive workload for frontline room attendants with a lack of policy enforcement and supportive policies. Therefore, hotels should keep a mutual communication between the management and frontline employees prior to conducting environmentally- and employee-friendly practices. Given the labour-intensive nature of the hotel industry, the housekeeping department should ensure employment equality policy is in place with adequate environmentally friendly support for employees.

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Section: Findings and Discussionsupporting

confidence: 92%