2022
DOI: 10.22441/sinergi.2022.2.010
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Comparative analysis of classification algorithm: Random Forest, SPAARC, and MLP for airlines customer satisfaction

Abstract: The airline business is one of the businesses determined by the quality of its services. Every airline creates its best service so that customers feel satisfied and loyal to using their services. Therefore, customer satisfaction is an essential metric to measure features and services provided. By having a database on customer satisfaction, the company can utilize the data for machine learning modelling. The model generated can predict customer satisfaction by looking at the existing feature criteria and becomi… Show more

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Cited by 4 publications
(3 citation statements)
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“…Furthermore, K-fold cross validation is utilized to reduce bias in the data [22]. The technique includes only one parameter called k, which specifies the number of groups into which a given data sample should be divided [23]. When a precise value for k is specified, it can be substituted for k in the model reference.…”
Section: Evaluation and Validationmentioning
confidence: 99%
“…Furthermore, K-fold cross validation is utilized to reduce bias in the data [22]. The technique includes only one parameter called k, which specifies the number of groups into which a given data sample should be divided [23]. When a precise value for k is specified, it can be substituted for k in the model reference.…”
Section: Evaluation and Validationmentioning
confidence: 99%
“…Random Forest in Figure 1 is a machine learning algorithm with an ensemble method that can be used for classification and regression [9][10][11][12]. A Random Forest consists of a collection of decision trees associated with a bootstrap sample from a dataset [4]. This method creates a decision tree consisting of internal, root, and leaf nodes by randomly taking some attributes and data according to the provisions in force.…”
Section: Random Forestmentioning
confidence: 99%
“…Random operation in random forests significantly improves classification performance. Given that the process of each Decision Tree is very fast, parallelization in creating a random forest can be made, which improves classification speed [39] [40]. Hoang and Nguyen [41] detected botnets using a machine learning technique, i.e.…”
Section: Random Forestmentioning
confidence: 99%