Community pharmacy patient perceptions of a pharmacy-initiated mobile technology app to improve adherence

DiDonato, Kristen L.; Liu, Yifei; Lindsey, Cameron C.; Hartwig, D. Matthew; Stoner, Steven C.

doi:10.1111/ijpp.12168

Cited by 19 publications

(11 citation statements)

References 34 publications

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“…For instance, DiDonato and co-workers noted apprehension with this arrangement as communication via mobile apps was perceived to increase the workload of pharmacists. 39 Over the course of recent years within the UK, time pressures within community pharmacy have steadily increased due to increased prescription volume and the growing number of advanced (i.e. appliance use review) and enhanced (i.e.…”

Section: Discussionmentioning

confidence: 99%

The attitudes of pharmacists, students and the general public on mHealth applications for medication adherence

Davies¹,

Kotadia²,

Mughal³

et al. 2015

Pharm Pract (Granada)

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Background:During recent years mobile technology has developed tremendously and has infiltrated the healthcare field. Mobile healthcare (mHealth) applications, or apps, may be used to support patient adherence to medication thus promoting optimal treatment outcomes and reducing medication wastage.Objective:This study shall consider the opinions of United Kingdom (UK) based pharmacists, pharmacy undergraduates and members of the general public towards the use of mHealth apps to promote adherence to prescribed medication regimens.Methods:On Liverpool John Moores University (LJMU) ethical approval, the 25 item questionnaire was distributed to UK registered pharmacists within inner city Liverpool and Manchester (n=500), pharmacy undergraduates studying at LJMU (n=420) and members of the general public within Liverpool City Centre (n=400). The questions were formatted as multiple choice, Likert scales or the open answer type. The data were analysed using simple frequencies, cross tabulations and non-parametric techniques in the SPSS v22 program.Results:The number of completed questionnaires from the pharmacist, student and general public cohorts were 245, 333 and 400; respectively. The data indicated that the general public rely heavily upon daily routine to take medication as prescribed (54.1%) with mHealth app use being extremely low (1.5%); a similar trend was noted for the pharmacist / student cohorts. The age of the individual is an important consideration, with the younger generation likely to engage with mHealth apps and the older generation less so. Here, education and training are important. Pharmacists (82.3%) would be happy to deliver training packages to the public who would in turn happily receive such training (84%). Key barriers precluding mHealth app use include data reliability, security and technical difficulties.Conclusion:Adherence apps hold great promise to support the patient and their healthcare needs. In order to increase acceptance and uptake simple, user-friendly designs must be considered and constructed. In addition, such technology requires effective promotion and end user training in order to reach its full potential. Furthermore, the regulation of mobile adherence apps will be essential in order to overcome underlying patient concerns.

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Section: Discussionmentioning

confidence: 99%

The attitudes of pharmacists, students and the general public on mHealth applications for medication adherence

Davies¹,

Kotadia²,

Mughal³

et al. 2015

Pharm Pract (Granada)

View full text Add to dashboard Cite

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“…Bender suggests a collaborative care approach within teams comprising physicians, nurses, pharmacists, and patient advocates to lead to better care and higher patient adherence for complex and comorbid conditions [21]. Also, other researchers recommend the involvement of a multidisciplinary team in mHealth interventions to develop tailored messages [22], address patient medication needs [23], enhance physical activity in patients with COPD [24], and support the management of heart failure [17], diabetes [25], and cancer [26]. Chiang et al [27] stated that few studies have examined the obstacles faced by HCPs when carrying out telehealth interventions.…”

Section: Introductionmentioning

confidence: 99%

Perceptions of Health Care Providers Regarding a Mobile Health Intervention to Manage Chronic Obstructive Pulmonary Disease: Qualitative Study

Alwashmi

FitzPatrick

Davis

et al. 2019

JMIR Mhealth Uhealth

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Background Using a mobile health (mHealth) intervention, consisting of a smartphone and compatible medical device, has the potential to enhance chronic obstructive pulmonary disease (COPD) treatment outcomes while mitigating health care costs. Objective The aim of this study was to explore the potential facilitators and barriers among health care providers (HCPs) regarding the use of mHealth interventions for COPD management. Methods This was a qualitative study. Semistructured individual interviews were conducted with HCPs, including nurses, pharmacists, and physicians who work directly with patients with COPD. A flexible prompts guide was used to facilitate discussions. Interview topics included the following: demographics, mHealth usage, perceptions toward challenges of mHealth adoption, factors facilitating mHealth adoption, and preferences regarding features of the mHealth intervention for COPD management. Interviews were conversational in nature, and items were not asked verbatim or in the order presented. The interviews were transcribed verbatim and compared against the digital recordings to ensure the accuracy of the content. After creating a codebook for analysis, 2 researchers independently coded the remaining interview data using pattern coding. They discussed commonalities and differences in coding until a consensus was reached. Results A total of 30 nurses, physicians, and pharmacists participated. The main facilitators to mHealth adoption are possible health benefits for patients, ease of use, educating patients and their HCPs, credibility, and reducing cost to the health care system. Alternatively, the barriers to adoption are technical issues, privacy and confidentiality issues, lack of awareness, potential limited uptake from the elderly, potential limited connection between patients and HCPs, and finances. Conclusions It is important to understand the perceptions of HCPs regarding the adoption of innovative mHealth interventions for COPD management. This study identifies some potential facilitators and barriers that may inform the successful development and implementation of mHealth interventions for COPD management.

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“…The personal details of their consumers are recorded as members, and these members can enjoy the privilege of discounted prices. According to a study carried out by DiDonato et al [ 28 ], several factors prompt consumers to use mobile health apps, such as easy accessibility, privacy assurance, and beneficiaries, and consumers were less likely to use mobile apps when there were issues related to reliability, cost, and privacy. Mobile apps can help both the consumer/patient and community pharmacists.…”

Section: Discussionmentioning

confidence: 99%

Positioning and Utilization of Information and Communication Technology in Community Pharmacies of Selangor, Malaysia: Cross-Sectional Study

Lim

Low

et al. 2020

JMIR Med Inform

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Background Information and communication technology (ICT) is an essential element of modern “smart” cities. These smart cities have integrated housing, marketplace, public amenities, services, business, and transportation via ICT. ICT is also now widely used in urban health care delivery. Objective The aim of this study was to determine the positioning and roles of ICT in community pharmacies in the state of Selangor, Malaysia. Methods A cross-sectional study was conducted from November 2018 to January 2019 across 9 different subdistricts in the state of Selangor, including Subang Jaya, Cheras, Puchong, Port Klang, Kota Kemuning, Selayang, Chow Kit, Ampang, and Seri Kembangan. A total of 90 community pharmacists were approached from the 9 subdistricts and invited to participate in the study. Results Of the 90 community pharmacies approached, 60 agreed to participate in the study, representing a response rate of 67%. The majority (36/60, 60%) of the respondents were women, and more than half (32/60, 53%) of the community pharmacies were run by young adults (ie, 30 years old and younger). More than three-quarters of the community pharmacies (46/60, 77%) used electronic health records. Half of the community pharmacies used online social media platforms for advertising and promoting their pharmacies. The vast majority of the community pharmacies (55/60, 92%) were using modern electronic payment systems, and some were also using other new electronic payment methods. Moreover, most of the community pharmacies (41/60, 68%) were using software and programs for accounting and logistics purposes. In addition, 47/60 (78%) of the community pharmacies used a barcode reading system for medicines/health products, and 16/60 (27%) of the pharmacies had online stores, and consumers could buy medicines and health products from these pharmacies via their online portal. In addition, 20/60 (33%) of the community pharmacies used at least one of the common online business platforms available in Southeast Asia to sell products/medicines. The telephone was the most commonly used means of communication with patients, although some pharmacies also used email, WhatsApp, SMS text messaging, and other communication platforms. Conclusions This study showed that the majority of community pharmacies in Selangor, Malaysia are using ICT for different purposes. However, there is still limited use of mobile apps to provide health services. Overall, community pharmacies have been adopting ICT apps for pharmacy services but the rate of adoption is relatively slower than that in other sectors of Malaysia.

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Community pharmacy patient perceptions of a pharmacy-initiated mobile technology app to improve adherence

Cited by 19 publications

References 34 publications

The attitudes of pharmacists, students and the general public on mHealth applications for medication adherence

The attitudes of pharmacists, students and the general public on mHealth applications for medication adherence

Perceptions of Health Care Providers Regarding a Mobile Health Intervention to Manage Chronic Obstructive Pulmonary Disease: Qualitative Study

Positioning and Utilization of Information and Communication Technology in Community Pharmacies of Selangor, Malaysia: Cross-Sectional Study

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