Community Mediation: Writing in Communities and Enabling Connections through New Media

Getto, Guiseppe; Ghosh, Shreelina

doi:10.1016/j.compcom.2011.04.006

Cited by 12 publications

(6 citation statements)

References 12 publications

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“…Our findings align with current research in service-learning and CBR from writing studies and other disciplines: When civic engagement is thoughtfully and collaboratively designed, institutionally supported, and rigorously assessed and revised based on those assessments, it can be a high-impact practice as defined by current scholarship (Crone, 2013; Getto, Cushman, & Ghosh, 2011; Nielsen, 2016; Simmons & Grabill, 2007; Soria & Weiner, 2013). Therefore, we argue that using service-learning and CBR is one of the most effective ways of teaching TPC.…”

Section: Introductionsupporting

confidence: 82%

“…(p. 442)In addition, one of our primary goals was to mediate the process of our project from the beginning with the nonprofits we worked with and their end users rather than develop the literacy and employment workshop resources in isolation. We explained to the students that our goal was to achieve the type of community mediation model Getto et al. (2011) outlined:a way of looking at digital compositions and how they can function as both materially and socially-situated objects that represent communities to themselves and to each other and how they can … represent or remediate community practices into digital ones.…”

Section: Literature Reviewmentioning

confidence: 99%

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High-Impact Civic Engagement: Outcomes of Community-Based Research in Technical Writing Courses

Brizee

Pascual‐Ferrá

Caranante³

2019

Journal of Technical Writing and Communication

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This article reports on the first stage of a mixed-methods community-based research project involving residents of a socioeconomically challenged neighborhood in Baltimore City, Richnor Springs, and service-learning students in technical and professional communication courses at Loyola University Maryland (Loyola). To measure outcomes, we analyzed student surveys from 80 respondents and critical reflections from two students. We also analyzed interviews from two students and two community members. Findings indicate that there were no statistical mean differences in the educational experiences between service-learning and nonservice-learning students; however, there were significant mean differences in transformational experiences. Findings also indicate that community members responded positively and that stakeholders valued the personal relationships that developed.

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Section: Introductionsupporting

confidence: 82%

Section: Literature Reviewmentioning

confidence: 99%

High-Impact Civic Engagement: Outcomes of Community-Based Research in Technical Writing Courses

Brizee

Pascual‐Ferrá

Caranante³

2019

Journal of Technical Writing and Communication

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“…Such contrasting views indicate that technology support should balance the need to foster a diverse set of outcomes, which is particularly important given the increasing role of the community in ensuring that local content-development practices are facilitated by the infrastructure intended to support such practices [18]. In the context of digital media creation, Getto et al [18] argue that the system features that help support mediation in a community are expected to be negotiated with the members of the community.…”

Section: Selection Of Literature For the Reviewmentioning

confidence: 97%

Functional and Nonfunctional Quality in Cloud-Based Collaborative Writing: An Empirical Investigation

Kim

Mohan

Ramesh

2014

IEEE Trans. Profess. Commun.

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Research problem: Collaborative writing has dramatically changed with the use of cloud-based tools, such as Google Docs. System quality-both functional (i.e., what services the system provides) and nonfunctional quality (i.e., how well the system provides the services)-influences user satisfaction with these tools. Research question: Do functional and nonfunctional quality influence user satisfaction in cloud-based systems that support collaborative writing? Literature review: The intersection of literature from collaborative writing and system quality presents the theoretical foundation for this study. The literature on collaborative writing suggests that technology facilitates and constrains collaborative writing, while the literature on cloud computing highlights the challenges in ensuring various aspects of quality. Furthermore, literature on system quality emphasizes the importance of the different facets of quality (i.e., functional and nonfunctional) and their impacts on user satisfaction. Methodology:We conducted a survey of 150 undergraduate students enrolled in an information systems course at a large urban university. Results: The results show that functional and nonfunctional quality play a critical role in shaping user satisfaction with cloud computing and that nonfunctional quality has a stronger impact than functional quality. Implications: To ensure satisfaction with cloud computing, organizations need to provide adequate development and maintenance resources to ensure both types of quality, and they need to recognize that nonfunctional quality plays a key role in shaping user satisfaction with cloud computing.Index Terms-Cloud computing, collaborative writing, functional quality, nonfunctional quality, system quality, system success.Collaborative writing is an important component of professional communication in organizations because the contributions of multiple stakeholders to the writing process are becoming increasingly widespread [1] and because a significant portion of the workday is spent in this activity. In the recent past, collaborative writing significantly changed due to the availability of cloud-based tools, such as Google Docs [2]. A recent survey [2] underscores the prevalence of technology-supported collaborative writing by highlighting that 85% of technical communication practitioners and students use online collaborative writing tools (with Google Docs as one of the most common tools used). While prior research has emphasized the role of collaborative writing and examined how computers facilitate collaborative writing [3], there is a paucity of research exploring the impact of different quality elements of collaborative writing tools on user satisfaction. This is particularly interesting Manuscript given the transition of collaborative writing from traditional tools to cloud-based tools.In this research, we specifically examine the role of functional and nonfunctional quality in facilitating collaborative writing. Functional quality refers to the services that a system should pr...

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“…If technical communication is to move toward a more discursive approach to engagement—writing with the community as Deans (2010) states—it is helpful to understand the epistemological model used to enact discourse and conduct research. Important to this discussion are two primary methods the ancient Greeks used to build knowledge: physis and nomos (Getto et al., 2011; Kennedy, 1999, p. 30). For comparison’s sake, and because Plato and Aristotle are so commonly used in college contexts, I discuss epistemology as envisioned by these two philosophers, as well as Isocrates’ approach.…”

Section: Isocrates As a Model For Collaborative Knowledge Buildingmentioning

confidence: 99%

“…Without rhetorical theory and empirical methods, they argue, it is difficult to foster collaborative knowledge building between civic and academic stakeholders. More recently, Getto, Cushman, and Ghosh (2011) assert that a lack of theoretical grounding and collaborative knowledge building—in what they call digital mediation—can exacerbate rather than eliminate the ivory tower hierarchy that threatens college–community relationships. When discussing technology and knowledge building in local communities, they argue, “it’s important to remember that digital mediation and its grammars can unintentionally distort, disembody, and decontextualize the very cultural lifeways that it strives to protect and represent” (Getto et al., 2011, p. 173).…”

Section: Introductionmentioning

confidence: 99%

Using Isocrates to Teach Technical Communication and Civic Engagement

Brizee

2015

Journal of Technical Writing and Communication

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Building on work by Dubinsky, Haskins, and Simmons and Grabill, this article explains how a technical communication instructor used Isocrates and informal usability testing to help guide a service-learning project involving the One Laptop Per Child XO-1 notebook. For the project, engineering students received feedback from peers and elementary school teachers to determine the feasibility of using the XO-1 with at-risk children aged 6 to 9. Despite initial positive impressions, the service-learning students discovered that the XO-1 was not suitable in this situation. This article discusses Isocratean theory and how his ideas can inform a pedagogy of civic engagement in technical communication.

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Community Mediation: Writing in Communities and Enabling Connections through New Media

Cited by 12 publications

References 12 publications

High-Impact Civic Engagement: Outcomes of Community-Based Research in Technical Writing Courses

High-Impact Civic Engagement: Outcomes of Community-Based Research in Technical Writing Courses

Functional and Nonfunctional Quality in Cloud-Based Collaborative Writing: An Empirical Investigation

Using Isocrates to Teach Technical Communication and Civic Engagement

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