“…Poor staffing, excessive caseload levels, inadequate staff training, ineffective teamwork, and stringent eligibility criteria have all been reported to negatively impact the effectiveness of CLDTs (Messent, 2003;Pimental and Ryan, 1996;Slevin et al, 2007;Walker et al, 2003). These barriers are likely to adversely impact the (Walker et al, 2003), appropriate case prioritisation (Todd and Caffrey, 2002), the ability to meet more complex needs of service users (McKenzie et al, 2000;Slevin et al, 2008), the provision of rapid high quality services for all service users (Clare et al, 2017;McInnis et al, 2012), and the improvement of services in line with government directives (Messent, 2003). As a consequence, CLDTs have reported increasing role rigidity, low morale, diminished personal well-being, and increasingly bureaucratic working practices (Clare et al, 2017;Farrington et al, 2015;Millward and Jeffries, 2001;Slevin et al, 2008).…”