Community dwelling adults’ perception of interpersonal trust vs. trust in health care providers

Abstract

Assuming that we will be trusted based on our role as nurses may not facilitate the development of a therapeutic relationship with some patients. Nurses and other health care providers need to be acutely aware of our patient's trust and clues of pending loss of trust because, as this study and other prior studies have shown, once trust in a provider is lost, it is nearly impossible to rebuild.

Patients’ Experiences of Trust in the Patient-Nurse Relationship—A Systematic Review of Qualitative Studies

“…The gap in the understanding of the depth [12] and meaning of trust [18] can be reduced by an exploration of clinical studies illuminating patients' own descriptions. These experiences comprise both a feeling and an awareness of trust as described in this review.…”

“…A concept analysis of trust provides a greater understanding of its role in the patient-nurse relationship [17]. However, there is a gap in the understanding of the meaning patients attribute to trust and how the development of trust should be facilitated based on empirical studies [18]. The large body of literature on trust within nursing lacks depth, research evidence and focuses on the potential benefits of a patient-nurse relationship [12].…”

Knowing hands converse with an expressive body – An experience of osteopathic touch

“…Within the healthcare literature a number of different definitions have been proposed (Hupcey & Miller, 2006). Johns (1996) describes trust as a " [w]illingness to place oneself in a relationship that establishes or increases vulnerability with reliance upon someone or something to perform as expected" (p. 81) while Hupcey and Miller (2006) defined trust as emerging:…”

“…Trust is the willing dependence on another's actions, but is limited to the area of need and is subject to overt and covert testing. The outcome of trust is an evaluation of the congruence between expectations of the trusted person and actions (Hupcey & Miller, 2006, p. 1135.…”

Development of a Revised Health Care System Distrust Scale

“…Furthermore, this empirical and theoretical evidence not only supports the concept of trust as multidimensional, but is increasingly converging on a model of 2 primary dimensions-one related to perceptions of value congruence and the second to perceptions of competence. This model, initially proposed by Hovland, Janis, and Kelley 16 has been supported by multiple studies in health care [17][18][19][20][21][22] and in other areas [23][24][25][26][27][28][29][30] -and also has the benefit of making conceptual sense. If trust is defined as the belief that some entity will act in one's interest in the future, trust then requires the perception that the entity is capable of doing what is needed (technical competence) and the perception that that the entity wants to do what is needed (value congruence).…”