Communities of Practice and Process Management for Digital Transformation: A Case Study

Abstract

The objective of this paper is to analyze the impact of the application of Communities of Practice on process improvement in the context of digital transformation. The methodology of this research is an interpretive case study, based on 100 processes supporting academic and university management at the Universidad Técnica Particular de Loja. To better leverage the implemented new technologies, process improvements were developed involving teams and groups of people, forming structures similar to those of Communities of Practice. The results of this study indicate that organizing groups based on dialogical processes enabled the creation of new knowledge that translated into process improvements in the digital transformation project experience. It provides a deep narrative interpretation of the facts identified during the development of process improvement activities in a digital transformation project.