Communicative process in the emergency department between nursing staff and patients: social representations

Zani, Adriana Valongo; Marcon, Sônia Silva; Tonete, Vera Lúcia Pamplona; Pàrada, Cristina Maria Garcia de Lima

doi:10.5935/1676-4285.20144036

Cited by 11 publications

(17 citation statements)

References 12 publications

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“…Results from the current study show that only 68% of the participants communicated clearly and so provided complete information at a level that families could understand. This is similar to findings in a Brazilian study, in which Zani et al [29] found that communication between staff and families was not consistent. Communicating accurate information is essential in family-staff interactions as it enables families to exercise autonomy in decision-making.…”

Section: Relational Practices Interpersonal Skills Clustersupporting

confidence: 90%

Family-centred practices of healthcare professionals in three emergency departments in KwaZulu-Natal, South Africa

Emmamally

Brysiewicz

2018

S Afr J Crit Care

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Background. Emergency healthcare professionals can practise family-centred care (FCC) by engaging in active partnerships with families. In a chaotic environment, which challenges communication and supportive behaviours, responding to and acknowledging families' individuality enhance positive family outcomes. Objective. To describe the adherence of emergency healthcare professionals to family-centred practices in some emergency departments in KwaZulu-Natal, South Africa. Methods. A quantitative survey was conducted among healthcare professionals in three emergency departments. A previously published checklist was used to collect data on adherence to relational and participatory family-centred practices. Results. A total of 77 completed questionnaires were received from the 79 participants surveyed, giving a response rate of 97.5%. Analysis showed that healthcare professionals endeavour to practise FCC, but that their implementation of practice indicators of family-centred care is inconsistent. Results suggested that healthcare professionals used relational practices to a larger extent than participatory practices. Conclusion. In the emergency department, collaboration and partnering with families should be emphasised to ensure that principles of FCC are practised as a standard.

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Section: Relational Practices Interpersonal Skills Clustersupporting

confidence: 90%

Family-centred practices of healthcare professionals in three emergency departments in KwaZulu-Natal, South Africa

Emmamally

Brysiewicz

2018

S Afr J Crit Care

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“…Psychological support to patient families, who experience intensive stress and sorrow, may reduce their anxiety and fears (14). In sum, deciding whether the presence of family members is good or bad is a hard decision; it may vary according to cultural values and perspectives (19).…”

Section: Discussionmentioning

confidence: 99%

Determination of the anxiety and the needs of family members of critical care patients in emergency departments

Demırtaş¹,

Güvenç²,

Aslan³

et al. 2020

GMJ

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It is very important to find ways to meet the needs of patients' family members and to control their anxiety. This study aims to identify the needs and anxiety levels of family members of critically-ill adult patients in emergency departments (ED). Methods: This descriptive study was conducted in the adult ED of a training and research hospital in Turkey. In order to collect data, we conducted face-to-face interviews with family members of critically-ill patients. The "Critical Care Family Needs Inventory-Emergency Department" (CCFNI-ED) and the "Spielberger State Trait Anxiety Inventory-State Scale" (STAI-S) were also used to identify the needs and the anxiety levels of the family members. Results: The average age of the participants was 40.81±13.32 years. Of the participants (n=172), 61.6% (n=106) were female. CCFNI-ED results showed that eight of the ten needs expressed by family members were related to communication. Overall anxiety level of the family members was 49.67%. Additionally, a statistically significant correlation was found between being female and STAI-S scores (t=2.41, p=0.01). 18.6% of family members expressed that their needs were unmet, while 29.1% of the participants stated that their needs were met. Conclusions: This study found no significant correlations between the scores obtained from STAI-S and CCFNI-ED. However, a statistically significant correlation was found between being female and STAI-S scores of relatives. Health professionals should take the higher anxiety levels of female family members into consideration, and they should pay attention to the needs of patients' relatives in order to manage their anxiety.

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“…Thus, the focus of the professional is on the patient, which is important and necessary, however the family is placed on the side, which also shares and needs care (14,20) . Therefore, the promotion of the presence of the family in emergency procedures can be possible and accepted by the health professionals if there is a program/training of awareness of the team to allow the access in this context, and to annul the improvements given by the family in emergency care (8,19) . This training can be performed by the managers and professionals of the health unit itself in other that further expensive formative demands are not generated, and above all, that the professionals are integral part of the process of construction of an institutional identity that valorizes the families.…”

Section: Discussionmentioning

confidence: 99%

“…Under this spectrum, when questioned, the families of the patients in emergency care classify the necessity of shared information, the communication in timely manner, the support, and the proximity with relatives as their main priorities (7)(8) .…”

Section: Introductionmentioning

confidence: 99%

Possibilidade de acompanhar o atendimento emergencial na perspectiva da família: estudo descritivo

Soares¹,

Martin²,

Lopes

et al. 2017

Online braz j nurs

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Aim: to understand the perception of families regarding the possibility to accompany emergency care procedures of their beloved one. Method: this is a descriptive study, with a qualitative approach. The sample is composed by 16 accompanying families of people who were treated in emergency rooms of units located in three cities in the South of Brazil. The data was collected in August 2015, through audio recorded interviews, later transcribed, and sent to analysis of content based on the themes. Results: the relatives mentioned they would have liked to accompany their beloved ones during emergency care. They believed that they could have demonstrated support to the patient, and they would have understood better the clinical condition.Yet, the fact they were not present during emergency care demonstrated the presence of feelings, such as sadness, despair, impotence, and feelings of family abandonment. Final considerations: health professionals of emergency rooms need, according to the possibilities present in the units, allow that families are near to their beloved ones during care procedures.

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Communicative process in the emergency department between nursing staff and patients: social representations

Abstract: RESUME

Cited by 11 publications

References 12 publications

Family-centred practices of healthcare professionals in three emergency departments in KwaZulu-Natal, South Africa

Family-centred practices of healthcare professionals in three emergency departments in KwaZulu-Natal, South Africa

Determination of the anxiety and the needs of family members of critical care patients in emergency departments

Possibilidade de acompanhar o atendimento emergencial na perspectiva da família: estudo descritivo

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