Communication is the Key to an Improved Patient Experience When it Comes to Surgical Delays

Dietz, Jill R.

doi:10.1245/s10434-021-11204-6

Cited by 1 publication

(1 citation statement)

References 3 publications

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“…Its efficiency is dependent on a multitude of factors; however, the accurate scheduling of cases is of paramount importance. Efficient scheduling of cases leads to better allocation of staff and resources, better block utilization by surgeons, improved patient flow, and better patient satisfaction scores [ 1 , 2 ]. This, ultimately, leads to improved hospital financial performance [ 3 – 5 ].…”

Section: Introductionmentioning

confidence: 99%

Contributing Factors to Operating Room Delays Identified from an Electronic Health Record: A Retrospective Study

Pappada

Papadimos

Khuder

et al. 2022

Anesthesiology Research and Practice

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The operating room (OR) is considered a major cost center and revenue generator for hospitals. Multiple factors contribute to OR delays and impact patient safety, patient satisfaction scores, and hospital financial performance. Reducing OR delays allows better utilization of OR resources and staffing and improves patient satisfaction while decreasing operating costs. Accurate scheduling can be the basis to achieve these goals. The objective of this initial study was to identify factors not normally documented in the electronic health record (EHR) that may contribute to or be indicators of OR delays. Materials and Methods. A retrospective data analysis was performed analyzing 67,812 OR cases from 12 surgical specialties at a small university medical center from 2010 through the first quarter of 2017. Data from the hospital’s EHR were exported and subjected to statistical analysis using Statistical Analysis System (SAS) software (SAS Institute, Cary, NC). Results. Statistical analysis of the extracted EHR data revealed factors that were associated with OR delays including, surgical specialty, preoperative assessment testing, patient body mass index, American Society of Anesthesiologists (ASA) physical status classification, daily procedure count, and calendar year. Conclusions. Delays hurt OR efficiency on many levels. Identifying those factors may reduce delays and better accommodate the needs of surgeons, staff, and patients thereby leading to improved patient’s outcomes and patient satisfaction. Reducing delays can decrease operating costs and improve the financial position of the operating theater as well as that of the hospital. Anesthesiology teams can play a key role in identifying factors that cause delays and implementing mitigating efficiencies.

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