Communication Barriers in the Decision-making Process: System Language and System Thinking

Schinagl, Stef; Paans, Ronald

doi:10.24251/hicss.2017.738

Cited by 4 publications

(4 citation statements)

References 18 publications

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“…By their nature, experts have a strong interest in operational details and a limited insight into an organisations’ business (Farahmand et al , 2013). As the IS discourse used by experts tends to be held in technical language, overusing systems language and systems thinking, many board members find this discourse difficult to engage in (McFadzean et al , 2007; Schinagl and Paans, 2017). The result is that decision makers are not able to make carefully considered risk-based decisions (Schinagl and Paans, 2017).…”

Section: Tensions “From the Basement To The Boardroom” In A Digital Eramentioning

confidence: 99%

“…As the IS discourse used by experts tends to be held in technical language, overusing systems language and systems thinking, many board members find this discourse difficult to engage in (McFadzean et al , 2007; Schinagl and Paans, 2017). The result is that decision makers are not able to make carefully considered risk-based decisions (Schinagl and Paans, 2017). However, the importance of communication skills as part of the key skills needed by IS professionals is underestimated in IS research (Haqaf and Koyuncu, 2018).…”

Section: Tensions “From the Basement To The Boardroom” In A Digital Eramentioning

confidence: 99%

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What do we know about information security governance?

Schinagl

Shahim

2020

ICS

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Purpose This paper aims to review the information security governance (ISG) literature and emphasises the tensions that exist at the intersection of the rapidly changing business climate and the current body of knowledge on ISG. Design/methodology/approach The intention of the authors was to conduct a systematic literature review. However, owing to limited empirical papers in ISG research, this paper is more conceptually organised. Findings This paper shows that security has shifted from a narrow-focused isolated issue towards a strategic business issue with “from the basement to the boardroom” implications. The key takeaway is that protecting the organisation is important, but organizations must also develop strategies to ensure resilient businesses to take advantage of the opportunities that digitalization can bring. Research limitations/implications The concept of DSG is a new research territory that addresses the limitations and gaps of traditional ISG approaches in a digital context. To this extent, organisational theories are suggested to help build knowledge that offers a deeper understanding than that provided by the too often used practical approaches in ISG research. Practical implications This paper supports practitioners and decision makers by providing a deeper understanding of how organisations and their security approaches are actually affected by digitalisation. Social implications This paper helps individuals to understand that they have increasing rights with regard to privacy and security and a say in what parties they assign business to. Originality/value This paper makes a novel contribution to ISG research. To the authors’ knowledge, this is the first attempt to review and structure the ISG literature.

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Section: Tensions “From the Basement To The Boardroom” In A Digital Eramentioning

confidence: 99%

Section: Tensions “From the Basement To The Boardroom” In A Digital Eramentioning

confidence: 99%

What do we know about information security governance?

Schinagl

Shahim

2020

ICS

Self Cite

View full text Add to dashboard Cite

show abstract

“…By their nature, experts have a strong interest in operational details and a limited insight into an organisations' business (Farahmand, 2017). As the IS discourse used by experts tends to be held in technical language, overusing systems language and systems thinking, many board members find this discourse difficult to engage in (Mc Fadzean et al, 2007;Schinagl & Paans, 2017). The result is that decision makers are not able to make carefully considered risk-based decisions (Schinagl & Paans, 2017).…”

Section: Communication Barriers: Technical or Business Languagementioning

confidence: 99%

“…As the IS discourse used by experts tends to be held in technical language, overusing systems language and systems thinking, many board members find this discourse difficult to engage in (Mc Fadzean et al, 2007;Schinagl & Paans, 2017). The result is that decision makers are not able to make carefully considered risk-based decisions (Schinagl & Paans, 2017). However, the importance of communication skills as part of the key skills needed by IS professionals is underestimated in IS research (Haqaf & Koyuncu 2018).…”

Section: Communication Barriers: Technical or Business Languagementioning

confidence: 99%

Digital Security Governance

Schinagl

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This dissertation focuses on the phenomenon of Digital Security Governance (DSG), highlighting how “digital security” has emerged as an ongoing strategic concern for contemporary organizations. The objective of this dissertation is to provide theoretical and empirical understanding of the currently under-researched aspects of the DSG phenomenon, i.e., what goes on in the implementation of DSG, how DSG can learn from related fields, and how DSG can be governed to become effective in countering the increasing occurrence of cyber failures. The research aggregated in this dissertation advances knowledge and understanding regarding DSG in multiple ways. The literature review in Chapter 2 reveals a fundamental call for a need for change "from the basement to the boardroom." In an ever-increasing digital and technology-driven world, DSG is a strategic concern that affects the long-term success of organizations at the organizational-wide level. Chapters 3 and 4 provide a thorough understanding of "why" organizations fail to establish successful security governance. Chapters 3-5 together provide direction for answering the research question on "how" organizations can effectively implement and govern security governance approaches in today's ever-changing digital landscapes.

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