Communication Barrier Encountered by Employees Working in Hotel Industry

International Scientific Conference ERAZ - Knowledge Based Sustainable Development

“…Organizing training to increase communication skills is important, at least at the level of managers, so that they can have effective talks, conversations, and interviews with their employees. Disilva and Arun (2017), who conducted a study in the hospitality industry, revealed that the programs created for communication skills development have a positive effect on employee development. What is more, 65,2% of respondents lack the training and development programs and see it among the biggest communication barriers.…”