2007
DOI: 10.1111/j.1540-6210.2007.00826.x
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Communicating throughout Katrina: Competing and Complementary Conceptual Lenses on Crisis Communication

Abstract: Th is essay addresses crisis communication by identifying and describing four conceptual lenses that are explicit in crises and in the scholarly literature and by applying them to the Katrina crisis. Th e four lenses are (1) crisis communication as interpersonal infl uence, (2) crisis communication as media relations, (3) crisis communication as technology showcase, and (4) crisis communication as interorganizational networking. We fi rst discuss the theoretical foundation for

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Cited by 130 publications
(128 citation statements)
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“…However, landlinebased systems are vulnerable in catastrophic events, as seen in this case and the aftermath of Hurricane Katrina in the United States of America. 10 Therefore, a disease surveillance system based on mobile phones is not only a good choice for countries with poor infrastructure but could also be used as a viable backup method for countries with internet-based electronic surveillance systems. As far as we know, the reporting system described in this paper is the only case in which mobile phones have been systematically used in disease surveillance after a major natural disaster.…”
Section: Discussionmentioning
confidence: 99%
“…However, landlinebased systems are vulnerable in catastrophic events, as seen in this case and the aftermath of Hurricane Katrina in the United States of America. 10 Therefore, a disease surveillance system based on mobile phones is not only a good choice for countries with poor infrastructure but could also be used as a viable backup method for countries with internet-based electronic surveillance systems. As far as we know, the reporting system described in this paper is the only case in which mobile phones have been systematically used in disease surveillance after a major natural disaster.…”
Section: Discussionmentioning
confidence: 99%
“…There have been studies on corporate crisis communication [6,16,52], government crisis communication during natural disasters, such as the 2005 Hurricane Katrina [24] and the 2008 Sichuan earthquake [13], and factors influencing government transparency in non-crisis situations has been examined [7,9,11,22,35,47]. However, there is little research investigating the potential role of government transparency in crisis communication in influencing national and/or international public opinions during an enfolding aviation disaster.…”
Section: Introductionmentioning
confidence: 99%
“…115 With regard to the field of homeland security, "a growing body of scholarship attests to the crucial roles that communication plays in successful crisis management." 116 Generally, this is understood as a monologue (one-way) or dialogue (two-way). 128 Communication is an important leadership skill and basic tenet of organizational performance.…”
mentioning
confidence: 99%