Communicating the result of breast biopsy by telephone or in person

Campbell, L. D.; Watkins, R M; Teasdale, C.

doi:10.1111/j.1365-2168.1997.00594.x

Cited by 10 publications

(11 citation statements)

References 2 publications

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“…We find it likely that access to transportation, distance to hospital, impaired hearing, performance level, cognitive functioning, language skills, mental or physical comorbidity, local or personal tradition and dependency on relatives/care‐givers are likely factors, but this is an area for future research. (Campbell et al, 1997; McElroy et al, 2019; Patrick‐Miller et al, 2013).…”

Section: Discussionmentioning

confidence: 99%

“…In 1997, Campbell et al reported a one‐page note on a retrospective, questionnaire‐based study on satisfaction with disclosure by telephone or in‐person of invasive workup of suspected breast cancer after mammography: (Campbell et al, 1997) overall satisfaction was higher with receiving a diagnosis by telephone compared to in‐person even among the patients diagnosed with malignancy. The authors state that ‘careful preparation is necessary and a skilled communicator essential’, but do not describe how patients were prepared, how communication was planned and performed, or how or when satisfaction was measured.…”

Section: Discussionmentioning

confidence: 99%

“…(Bousquet et al, 2015; Gaga et al, 2013; Schaepe, 2011; Silvestri et al, 2013) Generally, there is a lack of rigorous intervention studies measuring psychosocial outcomes for patients in the context of cancer workup. (Campbell et al, 1997; Paul et al, 2009).…”

Section: Introductionmentioning

confidence: 99%

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Breaking potentially bad news of cancer workup to well‐informed patients by telephone versus in‐person: A randomised controlled trial on psychosocial consequences

et al. 2021

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Background The use of telephone in delivering cancer care increases, but not in cancer workup. Current protocols for breaking bad news assume a single in‐person meeting. Cancer workup involves multiple opportunities for patient information. We investigated the psychosocial consequences in gradually informed patients of receiving lung cancer workup results by telephone versus in‐person. Methods A randomised, controlled, open‐label, assessor‐blinded, single‐centre trial including patients referred for invasive workup for suspected malignancy (clinical trials no. NCT04315207). Patients were informed on probable cancer at referral, after imaging, and on the day of invasive workup (Baseline visit). Primary endpoint: change (Δ) from baseline to follow‐up (4 weeks after receiving workup results) in scores of a validated, sensitive, condition‐specific questionnaire (COS‐LC) assessing consequences on anxiety, behaviour, dejection and sleep. Results Of 492 eligible patients, we randomised 255 patients (mean age: 68 years; female: 38%; malignancy diagnosed: 68%) to the telephone (n = 129) or in‐person (n = 126) group. Groups were comparable at baseline and follow‐up, and no between‐groups difference in ΔCOS‐LC was observed in the intention‐to‐treat population, or in subgroups diagnosed with or without malignancy. Conclusion Breaking final result of cancer workup by telephone is not associated with adverse psychosocial consequences compared to in‐person conversation in well‐informed patients.

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Section: Discussionmentioning

confidence: 99%

Section: Discussionmentioning

confidence: 99%

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Breaking potentially bad news of cancer workup to well‐informed patients by telephone versus in‐person: A randomised controlled trial on psychosocial consequences

et al. 2021

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“…8 Patient satisfaction was higher when breast biopsy results were given by telephone than when given in person. 9 It is not clear if such satisfaction is applicable to the pediatric setting. Less than half of families who got after-hours telephone advice were compliant with the direction to take their child to the emergency department.…”

Section: Discussionmentioning

confidence: 99%

Parent Perceptions of the Value of Pediatric Neurology Clinic Visits

Dooley

Gordon

Wood

2001

Can. j. neurol. sci.

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As global health care costs rise and physician resources decrease, it is important to assess the costs and benefits of standard clinical care. In Nova Scotia, families have universal access to health care. As pediatric neurologists are paid by government and university through an alternate-funding program rather than on a fee-per-service basis, innovative approaches to service provision are encouraged.Before introducing alternate methods of providing care, we undertook this pilot study of parents'attitudes to such care. The objectives of this pilot study were: 1) to study the views of families regarding the value of care delivered in a standard pediatric neurology clinic, 2) to assess the acceptability of potential alternate methods of care delivery and 3) to assess the impact on these views of multiple covariates, such as financial burden of the visit and satisfaction with the visit. ABSTRACT:Background: There is little data available on the acceptability to parents, of alternate methods of delivering care to their children. This pilot study explored parents'perceptions of conventional clinic visits and their attitudes to potential alternative methods of delivering care. Methods: Questionnaires were completed by the families of 200 consecutive children before and after a visit to a tertiary-care Pediatric Neurology Clinic in Nova Scotia, Canada. Results: Responses were received from 172 (86%) for the first questionnaire and 138 (69%) for the second. There were 59 new referrals, 76 follow-up visits and 39 were seen because of new concerns. Visiting the clinic resulted in school absenteeism for 85% of the children and lost pay for 19% of the parents. Telephone, video conference or replacement of the physician by a nurse practitioner were acceptable alternate methods of assessment for only 10%. The only factor which was associated with willingness to accept telephone as an assessment modality was an initial opinion that the visit was unnecessary. Conclusion: Escalating health care costs and limited specialist availability demand consideration of alternate methods of care delivery. Although adults seem comfortable with care outside the usual clinic setting, there is little data for the pediatric setting. The responses from the parents attending our clinic, indicate that families were happy with services offered in the conventional clinic. In contrast, only 10% found potential alternate methods acceptable. These opinions must be considered in the design of new methods of caring for children.RÉSUMÉ: La perception des parents au sujet de l'utilité des visites à la clinique de neurologie pédiatrique. Introduction: Il y a peu de données disponibles sur l'acceptabilité par les parents de méthodes alternatives de fournir des soins à leurs enfants. Cette étude pilote explore les perceptions des parents au sujet des visites cliniques conventionnelles et leurs attitudes au sujet de méthodes alternatives potentielles de fournir des soins. Méthodes: Des questionnaires ont été complétés par les familles de 200 enfants consécuti...

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“…In the oncology setting, Attai and colleagues examined breast cancer patient preferences for learning test results and found that there were discrepancies between actual practice and patient preferences . An older study investigated how patients preferred to get breast biopsy results and showed that most patients were satisfied with a telephone call …”

Section: Patient Preferences For Communication Of Bad Newsmentioning

confidence: 99%