“…Several studies point to communication problems that health care clinicians encounter with their patients and families, particularly at the end of life (Curtis et al 2000). In fact, many barriers exist, as illustrated by the case exemplars outlined by Weiss and Fiester, and may include family misunderstanding about aggressive treatments, lack of clinician training and skills in end-of-life discussions, differences of opinion and conflict regarding goals of care, and generalized discomfort with approaching families about end-of-life issues (Mack and Joffe 2014; Janvier, Barrington, and Farlow 2014). …”